Hanlees Hilltop Hyundai

Alana Brown was a great sales rep with excellent customer service. She went beyond the call of duty to drive our old car to our home as we drove the new car so we could get the charger and clean out the old service. She went beyond the call of duty to drive our old car to our home as we drove the new car so we could get the charger and clean out the old car without having to drive back to the dealer ourselves. That saved a lot of time on a night we had plans. She also helped me get the charging apps on my phone and gave me her cell phone number to train or troubleshoot anything else with the car. More

Great location and great staff. We visited twice to see an Ionic and received help from awesome staff We visited twice to see an Ionic and received help from awesome staff More

Been going here since 2021 for my GV80 servicing etc. Today’s appt. was a bit misleading. When I arrived for my “diagnostic” appt. She stated that my car needed to stay for the whole day. Of which I Today’s appt. was a bit misleading. When I arrived for my “diagnostic” appt. She stated that my car needed to stay for the whole day. Of which I WAS NOT told this info when I called to make the appt.. now I have to return on another day to drop off car for the day. PLEASE let your people whom answer calls know all info for all repairs …. More

Good overall. Could improve on providing a much cleaner interior of used cars. The one I bought had scratches inside that could have been easily fixed Could improve on providing a much cleaner interior of used cars. The one I bought had scratches inside that could have been easily fixed More

Friendly staff, but I don’t understand the point of making a 2pm online appointment for an oil change, showing up at 2pm but then only have the car go into the service area at 4:15pm. making a 2pm online appointment for an oil change, showing up at 2pm but then only have the car go into the service area at 4:15pm. More

Longer wait than was told for 1 car Long wait and then told they didn’t have the part for the other. Not a happy experience told they didn’t have the part for the other. Not a happy experience More

It was the worst experience ever and I will never buy a car from Hilltop Hyundai or any other branch that is independently owned and operated. My car sat there for 3 months, they don’t answer phones, retur car from Hilltop Hyundai or any other branch that is independently owned and operated. My car sat there for 3 months, they don’t answer phones, return message or respond to emails. They lost the key to my car and Fisk to notify me when I had it moved to a repair shop. They never returned my insurance company calls or emails. More

Decent service, but check in process, wait time, and check out process were all somewhat slow. check out process were all somewhat slow. More

Everything went well. Minimum wait; friendly folks. That’s it. All has been said. xxx Minimum wait; friendly folks. That’s it. All has been said. xxx More

Sales side sucks except for the awesome black woman on their team. SERVICE SIDE ROCKS ALL AROUND! They answer the phone, keep me posted about my vehicle, are super friendly, and very professional. their team. SERVICE SIDE ROCKS ALL AROUND! They answer the phone, keep me posted about my vehicle, are super friendly, and very professional. More