Hanlees Hilltop Hyundai

Horrible unprofessional internet service person Randy Hall refused to deliver a car that was promised to the dealership I was working with. Actually refused, because of some kind of personality conf Randy Hall refused to deliver a car that was promised to the dealership I was working with. Actually refused, because of some kind of personality conflict or he was having a bad day or something. Therefore after I had already paid for the vehicle and done all the paperwork the previous day, my dealership ended up having to get a car from a completely different place because this man would not deliver the car that had been promised by his staff. This meant a second trip and redoing all the paperwork that had been done. Unbelievable. He ruined the previously good relationship he had with a different dealership and made everything very difficult for me (the customer). He should be fired. More

After visiting 3 prior dealership, all playing mind games on pricing and negotiations, I was surprised how comfortable and pleasant the atmosphere was at this dealership. No intimidation, no mind games, and on pricing and negotiations, I was surprised how comfortable and pleasant the atmosphere was at this dealership. No intimidation, no mind games, and absolutely no pressure to buy what so ever. It was like I was in a dream. Ending up buying a new Santa Fe Limited at an excellent price that I determined. Still can't believe I was able to get such a great deal. Randy Hall is the best. Plan to buy all of my cars from Randy. This guy actually cares about you and is not just about commissions. More

My daughter lost her key and remote on a Hyundai Elantra. (I told her to be careful, but...) She managed to get a new key made by a local locksmith, but with some effort on his part. For the remote, onl (I told her to be careful, but...) She managed to get a new key made by a local locksmith, but with some effort on his part. For the remote, only a dealer could program one. She got a remote from the 'cloud', or something, and called Doten. Nick answered and told her to come in at 3:00 and he would do it himself, and it would be $37.50. I brought it in and as I pulled up, Nick said "You the one who needs a remote programmed?" I must have had it written on my forehead or something. He had his cashier write it up and took the remote(s). After a few minutes, he called me over to tell me I bought the wrong remote. Uh-oh -- this is going to be trouble with a capital $$. He told me to sit tight and he'll see what he can do. After a couple of minutes, he was done. He had swapped my remote for one he took from his inventory, and he told me he would just charge me $20. That seemed quite reasonable -- 20 for the new unit and 37.50 to program it. I expected to be hit for a lot more. WRONG!! The $20 was for the whole job. I paid the cashier fast and got out before he changed his mind. Not bad service. More