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Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

Napa, CA

4.3
142 Reviews

142 Reviews of Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

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November 04, 2023

Customer service clerk, Mitchell was very nice and helpful explained everything very well will definitely go back More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell in service department
October 30, 2023

Good scheduling for untimely Jeep battery issues. Problem resolved in timeframe provided by the service manager. More

by jdamian2426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
October 30, 2023

No customer service. Unprofessional. Highly stressed employees, they are unhappy. Don't return calls back. More

by hopkinsrafael87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unaware
October 28, 2023

Great service team and very knowledgeable staff! I love this dealership! They have always been pleasant to deal with! More

by DALE-GORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 28, 2023

The experience was very refreshing compared to my last experience. Everyone was very businesslike, and made me feel like my money and myself were valued. I look forward to returning for more service. Than More

by GEORGEBANKS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Catabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

The Napa Jeep location is professional and friendly. The service department exhibits technical familiarity with my 2010 Liberty Jeep. I appreciate the confidence of their diagnosis and correcting the co More

by lfletcher926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
October 19, 2023

Friendly and good service, gave us a quote, stayed with the price, no gimmicks with extras making the price go up. Happy customer! More

by imolow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
October 19, 2023

bad service. They did not fully explain the repairs to my vehicle. It took 3 days. More

by rotule66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

Custermer Service was helpful and gave a ride to and from work. Technician found multiple items to fix under extended warranty, so only 1 deductible had to be paid. Overall they made everything easy. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
October 11, 2023

Great service manager very pleased. Great service in and out on time. Happy with job. More

by pat-kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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