Hanna Imports

I had my 350 Benz service at Hanna Imports. The service advisor Ehsan Ostad provided excellent service advice, very professional. The service done on my vehicle was correctly performed in a ti The service advisor Ehsan Ostad provided excellent service advice, very professional. The service done on my vehicle was correctly performed in a timely manner. More

Hanna has truly set the standard for excellence. This dealership offers great cars, outstanding service, and excellent value. Pricing was competitive, Elie Hoyek’s service was exceptional, and their This dealership offers great cars, outstanding service, and excellent value. Pricing was competitive, Elie Hoyek’s service was exceptional, and their body shop went above and beyond by fixing not only what I requested but also what I had overlooked. The only minor drawback was the mandatory Hanna Advantage package; if opting out were possible, this would be an easy five-star experience. More

DISHONEST, IGNORING A SERIOUS SAFETY ISSUE, and NEVER FOLLOWING THROUGH on a promised reimbursement. The car I bought for my son had a tire with a massive chunk missing that would never pass inspectio FOLLOWING THROUGH on a promised reimbursement. The car I bought for my son had a tire with a massive chunk missing that would never pass inspection and was unsafe to drive. When we pointed it out before signing, they refused to adjust the price or fix it upfront and instead promised to mail me a reimbursement check after I replaced the tire. I replaced the tire and sent them the invoice four separate times and called at least five times to follow up, and every time I got a new excuse about how the check had been mailed and then “lost” in the mail. I never received a single check, just LIE AFTER LIE. In my experience, this dealership is DISHONEST, UNPROFESSIONAL, and shows ZERO CONCERN for safety or doing the right thing. I would not trust Hanna Imports again and strongly warn others to be EXTREMELY CAREFUL before buying a car from them. More

Insurance company gave me 5 days starting on a Thursday to find a car. There wasnt anything available in my immediate area so my husband and I drove to 2hrs to Hanna Imports. The van has been in the shop t to find a car. There wasnt anything available in my immediate area so my husband and I drove to 2hrs to Hanna Imports. The van has been in the shop twice. First time, lots of around and around with sales, finance,service dept and warranty companies. Of course the issue wasnt covered under any of the warranties even though the Finance person said " this one covers all the electrical stuff and considering the car is a hybrid..." so we bought it. It covers almost nothing. Had to pay for a connector that is a known issue plus a rental because of course no one i. A 50mile radius can service a hybrid. Other hybrid vehicles on the Hanna lot were made unavailable due to the likelihood of misfire and possible damage. 2nd trip to the shop also resulted in family being stranded and a whopping bill of $2000. Plus a rental. Chrysler warranty covered some but now the check engine light is on again just 5 months into ownership. Hanna please make this right! Known issues should be checked. I was the one to point out the recalls. Maybe actually read the emails that go through you site! Will follow up in the event they do SOMETHING!!! More

Carlos in the Collision Dept was a great help and assisted in making the experience at Hanna Imports above other dealerships. I had a few concerns with the paint at purchase, and was directed to see assisted in making the experience at Hanna Imports above other dealerships. I had a few concerns with the paint at purchase, and was directed to see Carlos in collision. He assured me that he would take care of it. I made an appointment and dropped the truck off. When I came to pick it up, not only were the repairs and adjustments made but the truck was spotless!!!! Showroom ready! I've had a great experience here, and would highly recommend!!! Thanks Carlos for going above and beyond. More

Terrible slow experience . 1 month to recieve a car via online order with shipment requirements. This company does not care about customers, they move at their snails pace . N 1 month to recieve a car via online order with shipment requirements. This company does not care about customers, they move at their snails pace . Nothing is urgent or priority for them. I purchases my car online. Bank approved yet this company held the car almost 2-3 weeks waiting for the bank to deposit the funds, car arrives dirty and needing brakes. They also force you to pay for a $2000 Hanna Imports warranty. Doubt its worth a anything seeing how they operate. I highly suggest people avoid this dealership. Its the worst and slowest experiences I have ever had purchasing a vehicles. They down right do not care about their customers period. They do what they want to do when they want to do it . Worst experience ever. More

Our experience was fraught with deception, hidden fees, and when we wanted to get the vehicle inspected, the vehicle was all of a sudden "unavailable". and when we wanted to get the vehicle inspected, the vehicle was all of a sudden "unavailable". More

We contacted Hanna Imports by phone as they are 3 hours away from us. They agreed to hold the 2023 Kona EV SEL we were interested in for us. Every interaction we had--beginning with Layla, the scheduler away from us. They agreed to hold the 2023 Kona EV SEL we were interested in for us. Every interaction we had--beginning with Layla, the scheduler we spoke with on the phone, then Tony Steed, who worked with us to decide this was the car for us, and, finally, DeAndre Price who walked us through the financing--was considerate and positive. Based on our experience, this was definitely worth the 6-hour round trip, and we can recommend Hanna Imports to anyone looking for a great deal on a used car! More

Not not sure how their reviews are so high. Unfortunately, their reviews were the reason why I went with this dealership. I did not use their financing, paid them in full with a check and recei Unfortunately, their reviews were the reason why I went with this dealership. I did not use their financing, paid them in full with a check and received the WORST customer service one the check was in their hands. I asked about paint when I test drove the vehicle, I have their MANDATORY Hannah Advantage - yet still can’t get a great paint touch up, I told them I wanted to transfer my tags, I got pulled and told u was in a stolen vehicle, then it rained one day while I went to go have them “look at the paint” for a third time and my SUV’s truck was drenched with rain. Please see all messages and hopefully you will save yourself some trouble and money! Also, please keep in mind that you may actually end up purchasing a lemon from Hannah Imports. Trust me, once they have your money, your no longer their issue, customer service and communication is certainly NOT a priority for this dealership, However, if you must purchase a vehicle from Hannah MAKE SURE YOU DO NOT work with BAVLY Nashed. I was told by his own colleagues that he definitely was not honest me and only 1 out of the four apologized so to that 1 person thank you. Hannah Imports is beyond the worst experience I’ve ever had with any dealership because it wasn’t just 1 person that was an issue or told lies, there were multiple people and a strong lack of integrity amongst that dealership The worst dealership ever. 6 months into having my car and I’ve been doing NOTHING but putting money into fixing every issue. More