Hanna Vinfast

Hanna Vinfast responded

Dear Alan, Hearing that you had a 5-STAR car buying experience with us and found Nick to be amazing is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Rule, Thank you so much for taking the time to write a review and rate your experience with Eric Stengel and Ernie at Off Lease Only Bradenton. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new Off Lease Only Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.offleaseonly.com for more details. On behalf of the Off Lease Only team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear isbernerd, Thank you so much for taking the time to write a review and rate your experience with Blake at Off Lease Only Bradenton. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new Off Lease Only Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.offleaseonly.com for more details. On behalf of the Off Lease Only Bradenton team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Pamela270, Hearing that you had a 5-STAR car buying experience with Jake that was quick and easy is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only Bradenton. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Ernie, Thank you so much for taking the time to write an awesome detailed review and rate your experience with Anne and Tadd at Off Lease Only Bradenton. We really appreciate the feedback. We hope you felt like part of the Off Lease Only Family during your first visit with us as well as your first car buying experience. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price. Thank you for joining our Off Lease Only family! On behalf of all your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear frivera299, We regret to hear that your experience did not meet your expectations. Your concerns are very important to us, and we would like to address them with you personally. There is always an investigation on every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to discuss, in detail, what caused your 1-star rating and determine what we can do to provide you with a better experience. In the event they are unable to reach you, please contact them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely heavily on your valuable feedback for quality control. Our dealership was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear Laura, Sounds like you had an amazing car buying experience at Off Lease Only in Bradenton. We could not be happier to hear that. Thank you for taking the time to share your 5-star experience. Nick and the team are always thrilled when customers drive away satisfied with their new ride! The team will be excited to know their, above and beyond, customer service has earned us your high recommendation. Thank you for your business and for choosing Off Lease Only Bradenton as your Used Car Destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Cgestrellamatos, Hearing that you had a 5-STAR car buying experience with us is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only Bradenton. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Julie, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Jake, and hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride! Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! Miles of smiles and safe travels to you and yours! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Mark, We are so happy we could provide you with a 5-star car buying experience! We love hearing that you received amazing customer service from the entire Off Lease Only Team in Bradenton. We hope you felt like part of the family during your visit! On behalf of the Off Lease Only team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al