Hansel Volkswagen of Santa Rosa

Purchased 2024 Tiguan Nov. 30, 2024. First breakdown March 5, 2025. No help from dealer. Tiguan in repair for three weeks: new instrument cluster. First day back from the deale 30, 2024. First breakdown March 5, 2025. No help from dealer. Tiguan in repair for three weeks: new instrument cluster. First day back from the dealership. Tiguan won't start. Jump from AAA get it running for another week. Brought it back after key was not rekeyed to new instrument cluster. Didn't start again the next morning, got it jumped, brought it back, was told there was "nothing that could be done." Took it to Hayward. Issue still not fixed, Tiguan wouldn't start the next day. It's back with the dealership now in repair again. Fourth time in less than two months. Know this: if you buy, they are entirely disinterested in helping to make any issue right. More

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was o Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!! More

Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still d Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still doesn't clear. I have been a customer of Hansel VW since the early 1980's..... have been a car buyer; dealership user since then. I have bought all cars since the 80's at Hansel and have I bought my cars at your shop and have never left!! PS: I had the smog work done at Hansel VW at your Corby Ave . location More

Clean, courteous snd professional. I especially liked the coffee, tea and snacks. I would go back all over again! I especially liked the coffee, tea and snacks. I would go back all over again! More

The experience was effortless and transparent. Didn't like the warranty upsell, but I assume this is part of purchasing a vehicle. Didn't like the warranty upsell, but I assume this is part of purchasing a vehicle. More

Very helpful and communicated well with me through the day. They had what my car needed the same day. day. They had what my car needed the same day. More

Sincere Helpful Patient Knowledgeable Honest Capable Diligent Pleasent Experienced Friendly Smart Honest Kind Accommodating Respectful Diligent Pleasent Experienced Friendly Smart Honest Kind Accommodating Respectful More

Super friendly and efficient They were kind and charming. They laughed at my jokes and made me feel Like a friend. I only had a basic service and all went as expected They laughed at my jokes and made me feel Like a friend. I only had a basic service and all went as expected More