Hansel Volkswagen of Santa Rosa

Great experience. Kirsten is a dream to work with. Very thorough. Kept us informed throughout the process. Great bagels. Kirsten is a dream to work with. Very thorough. Kept us informed throughout the process. Great bagels. More

Great customer service. The only issue is that I had to go back to the dealership because according to the finance manger I forgot to sign some part of the lease contract. S The only issue is that I had to go back to the dealership because according to the finance manger I forgot to sign some part of the lease contract. So I went back and signed it then I just got another call that there is more to sign that was still missed. Not sure how you can walk out of a dealership with a new car and not have all the paperwork in order. Recommend that you know how to properly process a new vehicle lease so you don’t forget to sign something. Other then that, great experience. More

They are a great team. From sales person, sakes manager and finance, all great service. Great follow up and support after purchase. From sales person, sakes manager and finance, all great service. Great follow up and support after purchase. More

All of them in the service department are all friendly and professional. My previous visit was with Zachary. Who was very patient, professional and very informative. He's a keeper and professional. My previous visit was with Zachary. Who was very patient, professional and very informative. He's a keeper More

I have always received excellent customer service! Very happy. Well done. Kristian is awesome! Thanks! Very happy. Well done. Kristian is awesome! Thanks! More

Pleasant shopping experience, good honest and informed salesman, lots of inventory. Made 3 visits, resulting in a purchase. salesman, lots of inventory. Made 3 visits, resulting in a purchase. More

Christian was great in keeping us informed plus getting our approval before proceeding. Very pleasant to deal with. our approval before proceeding. Very pleasant to deal with. More

They aim to please! I was very impressed with the staff of their service team. Very professional with great communication throughout the whole process. Would highly r I was very impressed with the staff of their service team. Very professional with great communication throughout the whole process. Would highly recommend! More

All the people involved were great. We had a wonderful experience. I will recommend Hansel to my friends. We had a wonderful experience. I will recommend Hansel to my friends. More

Excellent dealership with awesome customer service, honesty and integrity that made my 100 mile travel worth the time and effort. I highly recommend them based on my recent purchase experience. I check honesty and integrity that made my 100 mile travel worth the time and effort. I highly recommend them based on my recent purchase experience. I checked with over 20 other dealerships for what I wanted and Hansel VW was head and shoulder above the rest. More