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Hansel Volkswagen of Santa Rosa

Santa Rosa, CA

Overview
Reviews
Vehicles
4.5
314 Reviews
Call Dealership (707) 414-6196

2951 Corby Ave.

Santa Rosa, CA

95407

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Showing 314 reviews

July 12, 2023

Your service people are always very helpful and friendly. The car is always in great shape when it comes back from any service. More

by joyc0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t work with any of these folks.
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July 11, 2023

Hansel VW was able to handle my concerns regarding my EPC Light and provided superb information! More

by CHAU_XIONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car Services
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July 09, 2023

Service should include changing battery on the fob. Shortly after service I was unable to get in the car because of a dead battery More

by ORCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marci Howard, Navid Azizian
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Jul 10, 2023 -

Hansel Volkswagen of Santa Rosa responded

I understand that can be frustrating. If you know it's getting close to needing a new battery in your FOB and you are in for service, we'd be happy to replace the battery for you.

July 07, 2023

Very courteous and professional. Everyone is very helpful and very knowledgeable. They always make every effort to accommodate and make your experience pleasant. More

by yoyosouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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July 05, 2023

Great customer care. Zach was awesome in making sure I was taken care of and my car fixed. More

by Meganolsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary sheets
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Jul 05, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for the wonderful review.

July 05, 2023

they were very pushy when trying to get my credit information, even though I had secured outside financing. I was thoroughly disinterested with a working financial relationship with Hansel after they More

by coreyflynn1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Logan, Michael Soriano-Vielma, Navid Azizian
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July 04, 2023

Service at Hansel Dealership & Collision is precise, efficient, thoughtful and thorough, caring and friendly. Well done!!! More

by EBORDELEAU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Sheets & Kirstin Kohl in Service…Ed Bordeleau & Lorie in Collision
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Jul 05, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for the 5 Star review! We appreciate you taking the time to let us know we met your expectations.

July 04, 2023

Because of VW’s ‘supply chain’problem, our car was down for 1 year and 1 month. That hurt us financially. I contacted VW Customer Service- spoke with Colin, Kiki G, Pete N-Supervisor and was stalled and s More

by EBORDELEAU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Bordeleau and Lorie in Collision
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Jul 05, 2023 -

Hansel Volkswagen of Santa Rosa responded

We appreciate your candid feedback and I want to apologize for the difficulty you experienced. It has improved and I hope that we can regain your confidence in Volkswagen.

July 03, 2023

Recall took longer than expected and was not able to get a LOANER for the amount of days that it was in service 7 days More

by VLOPEZM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nik
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Jul 03, 2023 -

Hansel Volkswagen of Santa Rosa responded

On behalf of our Service Team, I want to apologize for not meeting your expectations.

July 01, 2023

Nice sales team. Didn't pressure me too much! They worked hard to get my business. More

by MARCCAPITELLI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marci Howard
Report | Print
Jul 03, 2023 -

Hansel Volkswagen of Santa Rosa responded

That's awesome! Thank you for the review, we appreicate it.

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