Hansel Volkswagen of Santa Rosa

Amazing employees, very friendly and respectful. I love receiving the texts about the status of the service. I love receiving the texts about the status of the service. More

My tire replacement was handled with courtesy and efficiency. The service advisor (Ms. Kohl ) was personable and knowledgeable. On this visit, I also spoke with the service manager regarding the uni efficiency. The service advisor (Ms. Kohl ) was personable and knowledgeable. On this visit, I also spoke with the service manager regarding the unique tread wear indicators on this specialized tire. He helped me identify the wear indicators and patiently answered all my questions. More

Hansel Voltswagen was a great experience from the salesman to the service department. I will definitely consider Hansel VW with my next VW purchase. salesman to the service department. I will definitely consider Hansel VW with my next VW purchase. More

It was good. Nothing huge. I think the app and status tracking wasn’t accurate but that’s not terrible. Nothing huge. I think the app and status tracking wasn’t accurate but that’s not terrible. More

Never have to wait. They are alway real nice and helpful. Go beyond what’s needed. They are alway real nice and helpful. Go beyond what’s needed. More

Helpful With the problem I had courteous with explaining what I needed to do and then doing it what I needed to do and then doing it More

Good customer service and follow-up I would buy another car here in the future. car here in the future. More

Efficient and quite customer oriented I was passing through on a road trip and they gave me immediate attention through on a road trip and they gave me immediate attention More

They offer friendly and professional service. It's quite easy to book an appointment, too It's quite easy to book an appointment, too More

Communication with service department was difficult. The drop off on Sunday did not go well. You had our car 2 weeks waiting for parts. When we picked up car, tire light was on. We showed it to service The drop off on Sunday did not go well. You had our car 2 weeks waiting for parts. When we picked up car, tire light was on. We showed it to service Dept, who said, drive on it, it will reset. (No tire work was done and we didn’t know WHY she didn’t have us drive to service dock and get air…We live in Cloverdale and that was too far on a low tire. Car wasn’t washed/windshield dirty. Overall, eh. Not good. The price quoted was exactly price charged. That was good. More