Hansel Volkswagen of Santa Rosa

No warm friendly smiles or welcome or good bye. . Employee didn’t seem happy to be working, almost seemed annoyed to be doing his job. . Employee didn’t seem happy to be working, almost seemed annoyed to be doing his job. More

they made it right after a slight comeback problem. had to add a bit of atf as the trans was slipping after replacing the starter and torque converter. a pricey repair had to add a bit of atf as the trans was slipping after replacing the starter and torque converter. a pricey repair More

Service personnel are great. Try hard to get you in and out as quickly as possible. Try hard to get you in and out as quickly as possible. More

The Volkswagen dealership in Santa Rosa has helpful staff, and is one of the cleanest I have seen. staff, and is one of the cleanest I have seen. More

My service advisor, Kirstin Kohl, was amazing! She was kind, patient, knowledgeable, and she went above and beyond to get my car the service it needed without charging me for unnecessary services. She was kind, patient, knowledgeable, and she went above and beyond to get my car the service it needed without charging me for unnecessary services. I am so happy with Hansel VW! Thank you. More

I used to be a regular customer but the increased disregard for customer service has caused me to take my business elsewhere. I’d be more than happy to describe my experience at length with someone i disregard for customer service has caused me to take my business elsewhere. I’d be more than happy to describe my experience at length with someone in management of the service department, but when the input is likely to be bad, no one ever contacts me. More

Poor communication, shady deals, guess I shouldn’t expect anything else from a car lot. Got home to realize a metallic sticker with the word hansel was added to the car. Incredibly disappointed and frustra anything else from a car lot. Got home to realize a metallic sticker with the word hansel was added to the car. Incredibly disappointed and frustrated if I take the sticker off it will damage the paint. All of the factory installed extras cost more purchased with the car than on the official vw website. Far below market value was offered for trade ins. Made inappropriate comments about my income and how pricing should not matter based on how much I made. More

I was Greeted Promptly, was given Clear Communication, and had a Fast Delivery upon pickup. and had a Fast Delivery upon pickup. More

Friendly service and always professional and delivers great service! I like the taxi service too! great service! I like the taxi service too! More

My car was leaking inside and I got charged. They said that the warranty didn’t cover it. They said that the warranty didn’t cover it. More