Hansel Volkswagen of Santa Rosa

I always have good service from Hansel. Of course it is nice that I pre purchased the preventative maintenance package so that more than 4 years in I’m still getting the routine work done f Of course it is nice that I pre purchased the preventative maintenance package so that more than 4 years in I’m still getting the routine work done for no charge. More

Everything as a whole went pretty smoothly only complaint I can say was that I specified a specific bank i bank with and I wanted to finance through and the entire time we talked about it they referred to th I can say was that I specified a specific bank i bank with and I wanted to finance through and the entire time we talked about it they referred to the bank I asked for then 1-2 weeks later I received the papers from a different bank than what we talked about. More

Professional, organized, clean, comfortable. Customer facing employees provide polite, skilled service that is efficient and customer focused Customer facing employees provide polite, skilled service that is efficient and customer focused More

Hansel always takes good care of my car as though it was their own. I appreciate that care for my car. I live 100 miles away from Hansel VW and the care of my car is most important to me. I love my W8 VW an their own. I appreciate that care for my car. I live 100 miles away from Hansel VW and the care of my car is most important to me. I love my W8 VW and plan on keeping it for a long time. Thank you Hansel VW for keeping my car in good running condition with your work and good care. More

After getting the Lux coat put on my windshield still had dirt on it, and some of the plastic lining by the windows had come undone. My car was brand new so this was obviously done by the service techs. Furt dirt on it, and some of the plastic lining by the windows had come undone. My car was brand new so this was obviously done by the service techs. Furthermore the rental car situation that was provided was a mess. I was unable to even get a car for 40 minutes, then the one that they gave me had a flat tire. When I pointed it out the associate told me that because no lights had come on the dash that it was fine. It was not fine. It was a flat tire. I regret getting it done and am only giving more than 1 star for the lady at the check in desk who was the consummate professional. More

The sales team is fantastic. I've had a horrible interaction with the financing department. They have not contacted me when they said they were going to. They continue to drag th I've had a horrible interaction with the financing department. They have not contacted me when they said they were going to. They continue to drag their feet on canceling and refunding me my warranty. More

They took care of my problem, as quickly as possible, and allowed me to wait the final day in the waiting room. I am the only driver in my home. allowed me to wait the final day in the waiting room. I am the only driver in my home. More

Mike was great through the entire process, I would recommend them for anyone needing service. recommend them for anyone needing service. More

It was a pleasure dealing with Jason Logan to get my new ID.4. Once the vehicle was in, he sped up the process so I could take it home in a few hours. ID.4. Once the vehicle was in, he sped up the process so I could take it home in a few hours. More

Professional, courteous staff. Effective communication and active listening. Timing was as expected - annoyed I was charged $29 to rotate the tires despite paying for service packa Effective communication and active listening. Timing was as expected - annoyed I was charged $29 to rotate the tires despite paying for service package via the F&I Manager. Absolutely wasn’t told that we would have to pay for that as needed. More