Hansel Volkswagen of Santa Rosa

Knowledgeable, thorough, helpful, & Caring Kirsten is a great service advisor And, Emma, too The end great service advisor And, Emma, too The end More

In and out quickly, get service and everything was as expected Just four more words expected Just four more words More

No break check costed me 1000$ to buy a new rotar. I would have expected better I would have expected better More

My associate was very friendly. We had a miscommunication at the beginning which delayed the process, but once that was resolved service was satisfactory We had a miscommunication at the beginning which delayed the process, but once that was resolved service was satisfactory More

Easy to deal with . Saw a van on the internet and called talked to Jason who made a Video of Van and e mailed me. Saw a van on the internet and called talked to Jason who made a Video of Van and e mailed me. More

Listens tries to keep cost effective honest about repairs Understands my vehicle and my concerns about long distance travel in an older diesel golf wagon Understands my vehicle and my concerns about long distance travel in an older diesel golf wagon More

Detailed updates, responsive, professional Detailed updates, responsive, professional services with a smile that brings me back to VW for all my vehicle needs. updates, responsive, professional services with a smile that brings me back to VW for all my vehicle needs. More

Welcoming & warm greeting. Fast check-in. Communicated well. Delivered as promised (wait in lobby). Service with a smile. Fast check-in. Communicated well. Delivered as promised (wait in lobby). Service with a smile. More

Kirsten is ALWAYS attentive and makes sure to take care of our 2 vehicles and us! She's so awesome. She is by far an asset to Hansel VW! of our 2 vehicles and us! She's so awesome. She is by far an asset to Hansel VW! More

Poor communication. Kept car for 3 full days and 2 visits for a simple service. When I made an appointment for first thing in the morning, work was not even started unti Kept car for 3 full days and 2 visits for a simple service. When I made an appointment for first thing in the morning, work was not even started until late in the day More