Hansel Volkswagen of Santa Rosa

I know Service Dept is always very busy, and Christian and Kirsten provide good service but don't seem to have time to actually explain why someone would indicate that I need 4 new tires, when 2 new tires and Kirsten provide good service but don't seem to have time to actually explain why someone would indicate that I need 4 new tires, when 2 new tires had been purchased in the last 18 months. That made me wary of VW's recommendations. Tires: I had to take my car to a private local mechanic who actually explained the situation. I bought the car used and each tire is different... as a result I'm not getting the optimum performance and it would be better all round if at least I replaced one tire to match the newest on the car and installed both on the front. Then work to replace the rear tires as I could afford. Tires now makes sense to me. Brake pads/rotors: If service could also take the time to explain what it means to a consumer when they provide a millimeter depth for brakes in terms of best time to bring back in to avoid rotor replacement, that would be most helpful. Or explain that because it has been 'X' number of miles since rotors have been replaced that the next brake job would most likely need to include pads and rotors. My private mechanic talked me through why they recommended Thank you, More

Mike was great and very accommodating and professional. It's the rigid policy of VW that is not very modern. I think the man was named Christian, he tried to help was seemed more robotic in his solution ra It's the rigid policy of VW that is not very modern. I think the man was named Christian, he tried to help was seemed more robotic in his solution rather than really working out the problem. I was slightly over in my oil change and he was not flexible. More

There's a reason I go all the way to Santa Rosa to Hansel VW instead of the dealers close to me. The service writers are great - Kirsten has helped me with several visits and made the process easy every time VW instead of the dealers close to me. The service writers are great - Kirsten has helped me with several visits and made the process easy every time. The texting app they use to review and approve additional service items they find during inspection I thought was really convenient as well. I've never had a problem. The place in Walnut Creek, 3 visits 3 major problems. The employees matter! More

Poor experience top to bottom. Lack of customer service, little to no updates during the duration of when our car was being serviced for a recall. Totally unimpressive. Lack of customer service, little to no updates during the duration of when our car was being serviced for a recall. Totally unimpressive. More

excellent staff, very attentive and friendly. excellent customer service, in purchase and services, they answer your questions at all times. excellent customer service, in purchase and services, they answer your questions at all times. More

EVERYTHING WAS DONE ON TIME AS PROMISED. THE JOB WAS DONE TO MY SATISFACTION, THANKS! THE JOB WAS DONE TO MY SATISFACTION, THANKS! More

Hansel Volkswagen has always provided great customer service! With explanation of what they offer to to take care of my car! service! With explanation of what they offer to to take care of my car! More