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Hansel Volkswagen of Santa Rosa
Santa Rosa, CA
314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 314 reviews
December 29, 2023
Very friendly, very helpful, done in timely manner. I enjoy taking my vehicle to Hansen. It is nearby and convenient. The staff at the front are always friendly. And get you in promptly. I enjoy taking my vehicle to Hansen. It is nearby and convenient. The staff at the front are always friendly. And get you in promptly. More
by ELLIEBLACK
Verified CustomerEmployees Worked With
Kirsten
December 28, 2023
Her communication this time was poor. . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about some beetle and thought I was Sarah Marshall.. and they had not even replaced the line to my window washer which was sliced when I bought it.. I had come two weeks before and they saw it agreed and then she said.. there is no problem it is holding the fluid..I had duct tape on the slice.. and there were other issues.. when I called you all had my car 8 days and she said the window washer was completed.. then it wasn't.. More
by marti00oo
Employees Worked With
Kristen
December 28, 2023
My questions were answered, estimated time it would take was accurate. The estimated cost was also accurate. Kirstin's professionalism goes above and beyond. Always kind and she goes out of her way to make was accurate. The estimated cost was also accurate. Kirstin's professionalism goes above and beyond. Always kind and she goes out of her way to make sure I'm taken care of and the job is done to my satisfaction. It's nice to work with someone who truly cares. More
by KDS4STOCK
Employees Worked With
Kirstin
December 21, 2023
Buying out our lease was the most difficult and disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyo disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyone I know a out our bad experience. More
by KIWISMOM95482
Employees Worked With
Erik Eppting, Jason Logan, Marci Howard
December 20, 2023
Pulled up to the service area, was greeted and told my options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car was ready. Zachary was really kind and I had a great experience with the dealership. More
by Lew47788
Employees Worked With
Zachary
December 20, 2023
I went in to get my sunroof drain fixed and got help immediately, Kirsten was friendly and helpful and my car was done about five hours later! immediately, Kirsten was friendly and helpful and my car was done about five hours later! More
by CAITLINESCHWARTZ
Employees Worked With
Kirsten
