
Hansel Volkswagen of Santa Rosa
Santa Rosa, CA
Filter Reviews by Keyword
By Type
Showing 314 reviews
Very friendly, very helpful, done in timely manner. I enjoy taking my vehicle to Hansen. It is nearby and convenient. The staff at the front are always friendly. And get you in promptly. I enjoy taking my vehicle to Hansen. It is nearby and convenient. The staff at the front are always friendly. And get you in promptly. More
Her communication this time was poor. . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about some beetle and thought I was Sarah Marshall.. and they had not even replaced the line to my window washer which was sliced when I bought it.. I had come two weeks before and they saw it agreed and then she said.. there is no problem it is holding the fluid..I had duct tape on the slice.. and there were other issues.. when I called you all had my car 8 days and she said the window washer was completed.. then it wasn't.. More
My questions were answered, estimated time it would take was accurate. The estimated cost was also accurate. Kirstin's professionalism goes above and beyond. Always kind and she goes out of her way to make was accurate. The estimated cost was also accurate. Kirstin's professionalism goes above and beyond. Always kind and she goes out of her way to make sure I'm taken care of and the job is done to my satisfaction. It's nice to work with someone who truly cares. More
Buying out our lease was the most difficult and disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyo disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyone I know a out our bad experience. More
Pulled up to the service area, was greeted and told my options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car was ready. Zachary was really kind and I had a great experience with the dealership. More
I went in to get my sunroof drain fixed and got help immediately, Kirsten was friendly and helpful and my car was done about five hours later! immediately, Kirsten was friendly and helpful and my car was done about five hours later! More