Hansel Volkswagen of Santa Rosa

Very friendly, very helpful, done in timely manner. I enjoy taking my vehicle to Hansen. It is nearby and convenient. The staff at the front are always friendly. And get you in promptly. I enjoy taking my vehicle to Hansen. It is nearby and convenient. The staff at the front are always friendly. And get you in promptly. More

Her communication this time was poor. . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about some beetle and thought I was Sarah Marshall.. and they had not even replaced the line to my window washer which was sliced when I bought it.. I had come two weeks before and they saw it agreed and then she said.. there is no problem it is holding the fluid..I had duct tape on the slice.. and there were other issues.. when I called you all had my car 8 days and she said the window washer was completed.. then it wasn't.. More

they wanted way to much to fix my car so I towed it home to expensive to expensive More

They were able to get me in at short notice, I live about 3 and a half hours away 3 and a half hours away More

Buying out our lease was the most difficult and disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyo disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyone I know a out our bad experience. More

I went in to get my sunroof drain fixed and got help immediately, Kirsten was friendly and helpful and my car was done about five hours later! immediately, Kirsten was friendly and helpful and my car was done about five hours later! More