Hansel Volkswagen of Santa Rosa

Pulled up to the service area, was greeted and told my options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car was ready. Zachary was really kind and I had a great experience with the dealership. More

Zeroed in quickly in the car at a fair price. I didn't, however, expect a cash sale to involve finance and take so long to complete. We had to have for lunch to kill time and they still weren't a I didn't, however, expect a cash sale to involve finance and take so long to complete. We had to have for lunch to kill time and they still weren't available when we returned. More

Friendly and professional Zack kept me updated on progress and was very helpful with setting up rides to and from the dealership while my Tiguan was getting work done. progress and was very helpful with setting up rides to and from the dealership while my Tiguan was getting work done. More

From Cristian and Patrick in sales to my first service experience with Kirstin and everyone else in between, they are phenomenal. Super friendly and all working together to satisfy the customer. 1st VW af experience with Kirstin and everyone else in between, they are phenomenal. Super friendly and all working together to satisfy the customer. 1st VW after owning several European luxury brands as well as others. Very happy with our new Cross Sport and Hansel Volkswagen. Thank you. More

She was very helpful and had great customer service. Very friendly as well! Happy with Kirstin and my experience with using my LuxCare warranty Very friendly as well! Happy with Kirstin and my experience with using my LuxCare warranty More

Kirstin always goes above and beyond to take care of my car needs. Nick and the entire staff are always so welcoming, especially Maui! car needs. Nick and the entire staff are always so welcoming, especially Maui! More

I had a great experience leasing my 2023 ID4 from Hansel. I appreciate the time they took to answer all of my questions. I appreciate the time they took to answer all of my questions. More

They exceeded expectations on the timing and communication on the progress electronically Friendly & over delivered communication on the progress electronically Friendly & over delivered More

Service provider Zachary was very thorough and responsive to my questions and gave fair and helpful guidance. to my questions and gave fair and helpful guidance. More