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Hansel Volkswagen of Santa Rosa

Santa Rosa, CA

4.5
314 Reviews

2951 Corby Ave.

Santa Rosa, CA

95407

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Showing 234 service reviews

April 17, 2025

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was o More

by DOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Logan, Cristian Gonzalez, Ali Amanzay
Apr 28, 2025 -

Hansel Volkswagen of Santa Rosa responded

Thank you for sharing your experience with us! It's always great to hear that our team has gone above and beyond for our customers.

February 17, 2024

Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still d More

by KATHLEENITEMS
Recommend Dealer
Yes
Employees Worked With
Christian
Mar 28, 2024 -

Hansel Volkswagen of Santa Rosa responded

Thank you for your business.

February 10, 2024

Very helpful and communicated well with me through the day. They had what my car needed the same day. More

by Lala2004f
Recommend Dealer
Yes
Employees Worked With
Christina
Feb 14, 2024 -

Hansel Volkswagen of Santa Rosa responded

Fantastic. Thank you.

January 17, 2024

Super friendly and efficient They were kind and charming. They laughed at my jokes and made me feel Like a friend. I only had a basic service and all went as expected More

by BOLANLOANS
Recommend Dealer
Yes
Jan 17, 2024 -

Hansel Volkswagen of Santa Rosa responded

Thank you for letting us know that our service team exceeded your expectations. We appreciate your kind feedback!

January 16, 2024

Always professional- and concerned with what the customer needs Thank you so much for your help! More

by HALAVAIS
Recommend Dealer
Yes
Employees Worked With
Zach
January 15, 2024

No break check costed me 1000$ to buy a new rotar. I would have expected better More

by KRISTABASQUE
Recommend Dealer
No
January 15, 2024

In and out quickly, get service and everything was as expected Just four more words More

by CARLOS81
Recommend Dealer
Yes
January 15, 2024

Knowledgeable, thorough, helpful, & Caring Kirsten is a great service advisor And, Emma, too The end More

by SPEEDWELLCOMPANY
Recommend Dealer
Yes
Employees Worked With
Kirsten
January 13, 2024

Listens tries to keep cost effective honest about repairs Understands my vehicle and my concerns about long distance travel in an older diesel golf wagon More

by MVFINEART
Recommend Dealer
Yes
Employees Worked With
Kirstin
January 13, 2024

My associate was very friendly. We had a miscommunication at the beginning which delayed the process, but once that was resolved service was satisfactory More

by JECCA0
Recommend Dealer
Yes
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