Hanson Subaru

Great service and reasonable cost. Jennifer was very helpful in explaining my vehicle's service needs, and even provided me information on tire replacement options in the future. Jennifer was very helpful in explaining my vehicle's service needs, and even provided me information on tire replacement options in the future. More

Prompt service, Polite staff, always a detailed explaination for the service performed. Questions I may have are always answered completely. Telling me when I need to have the next oil change. explaination for the service performed. Questions I may have are always answered completely. Telling me when I need to have the next oil change. More

Very efficient. Very helpful. Quick even without scheduled appointment. Easy access. Great location. Very helpful staff. Very helpful. Quick even without scheduled appointment. Easy access. Great location. Very helpful staff. More

Service excellent, friendly I buy the car what I like and paper work get done fast. paper work get done fast. More

My wife and I drove from Gresham, Oregon to Hanson (about 120 miles one way.) We test drove the vehicle we were interested in, thoroughly liked it, and were ready to purchase it until I found a nail in one o 120 miles one way.) We test drove the vehicle we were interested in, thoroughly liked it, and were ready to purchase it until I found a nail in one of the tires. The maintenance doors were still open (it was about 5:40pm) but instead of making the quick repair to the tire, we were sent away and invited to return. Again, that is a 240 mile roundtrip. When I asked for some sort of concession or incentive to cover having to make that drive for a second time, Hanson refused! Well, that’s an approximate $40k CASH deal that they blew 🤷🏼‍♂️. More

Scott M at Hanson Subaru was personable, informative, and went above and beyond to make our experience as easy as it could be. We are grateful and will return with any other needs. went above and beyond to make our experience as easy as it could be. We are grateful and will return with any other needs. More

Excellent service by all staff who assisted with my car. Service was done in a very timely. Service was done in a very timely. More

After having our car totaled in a car accident a week before Christmas, we were in the unfortunate position of needing to buy another car - immediately. We are new to the area, so couldn't go to our old before Christmas, we were in the unfortunate position of needing to buy another car - immediately. We are new to the area, so couldn't go to our old dealer in eastern Washington. Happily, we found Hanson Subaru. Dan gave us realistic advice about buying options given the low end-of-year stock and current supply chain issues. He really worked with us to get us the Forester we wanted and we were driving our new Forester before Christmas. The finance team was professional and helped us navigate between insurance companies and the banks. We came back after Christmas and Tony spent a lot of time with us going through all the features of the new car - especially the technology! She had great tips on how to use all the devices. Best I can say is we feel safe and taken care of by Hanson Subaru. We will continue to do our servicing here. Great find in the Olympia area. More

This is the first time I’ve had a car salesman tell me I’m wasting their time (He must have been really busy). I’m not sure how the other salespeople are at the dealership but I won’t be doing business wi I’m wasting their time (He must have been really busy). I’m not sure how the other salespeople are at the dealership but I won’t be doing business with Brandon or Hanson Subaru in the future. More

In 2019 I purchased a Subaru Ascent Touring model with tow package. The dealership sold me a model that had transmission software issues and no remedy! Due to the constant turnover of service center staf tow package. The dealership sold me a model that had transmission software issues and no remedy! Due to the constant turnover of service center staff, no one took the time to help me. In 2020 Covid-19 happened and nothing could be done to help me (first year of car warranty lost.). In 2021 Hansen Subaru continued to tell me nothing was wrong with the CVT. Then I had ongoing issues with the car navigation system. Hanson Subaru told me that I wouldn’t be responsible for system downloads (my car is under warranty.). I’m now driving 25 minutes to Tacoma Subaru dealership service center and have had excellent support. Hanson Subaru sales department is the worst! I came to the table with cash! The sales manager’s 4 hour stonewall tactic sucked. Wish I had walked away from the table. More