Harper Jeep Ram Chrysler Dodge Fiat - Service Center

I have had no problems with Harper. I was surprised at how fast the work was preformed. Social distancing and sanitation was practiced and I appreciate that. how fast the work was preformed. Social distancing and sanitation was practiced and I appreciate that. More

1st time I have ever had someone else change the oil on any of my vehicles they were friendly and completed the service in the time promised. any of my vehicles they were friendly and completed the service in the time promised. More

Truck damages while in for recall work. Took my Ram truck in for recall work (8/8/18), software update, and while the service was speedy when they brought my truck out it had a scratch on th Took my Ram truck in for recall work (8/8/18), software update, and while the service was speedy when they brought my truck out it had a scratch on the front driver side bumper. It's the kind of scratch that shows and would likely require a new bumper, since sadly these plastic things can't be repaired. This is going to lower the value of my truck. They looked at it and denied it happening while there. Well I know for a fact it wasn't there when I dropped the truck off but what can I do. Anything under 10k goes through small claims and would cost me more than the repair. Guess I'll call my insurance. Take pictures when you take your vehicle in for service and better yet don't go anywhere near Rice Chrysler Jeep Dodge Ram in Alcoa TN. More

Lousy Service I took my elderly visiting friend's vehicle in to this dealer on Saturday, 11/9, for a simple swap out of the driver's side mirror, which had been dam I took my elderly visiting friend's vehicle in to this dealer on Saturday, 11/9, for a simple swap out of the driver's side mirror, which had been damaged in a minor accident. The Service Tech SEEMED friendly, competent and willing to help, but unfortunately, this part had to be ordered from the Atlanta distribution center. We were told it would take 2 days to arrive and could be installed immediately upon arrival, likely on Monday or Tuesday. After hearing absolutely nothing by Tuesday afternoon, I tried many times to reach someone in Service to ask the status, but without any success. I left messages, as the automated system suggested, but got NO call back. I finally just left my my workplace to go in to the dealership to check on the status. I was disappointed to learn that the part had NOT been ordered, Service and Parts both blaming each other for the communication snafu, so we had to wait an ADDITIONAL 2 days for the entire ordering from Atlanta process to be attempted yet AGAIN. This time I followed up regularly with the parts tech to make sure the part did get ordered, which it did. Finally, on Thursday, the part did arrive and we were told to bring the van in for installation, which we did. Half hour later, we get a call from Service that the part shipped from Atlanta was broken in the packaging, but nobody had QC'd it before asking us to come in. I asked about expediting a replacement part since this entire debacle was due to their incompetence, but was told that there was no way to get it here any quicker, thereby pushing this simple one-hour repair to an entire week from request until POTENTIALLY getting the repair done. Unfortunately, my friend, the owner of the van, is 81 years old, and due to physical ailments, doctor appointments, etc, cannot wait the additional time for this bumbling dealership to get it right, so he's on his way from Knoxville to his home in central Florida with a taped up temporary fix mirror. This dealership should be ashamed of its performance and failing to even attempt to make up for it's unnecessary mistakes. I'm certainly ashamed that I took my friend from out of town to them for help. No Chrysler, Dodges or Jeeps for me, especially from Rice!!!!! More

Work experience I have ever had I would not recommend this dealership to anyone! Only care about themselves, very much overpriced. The service department was very terrible during the I would not recommend this dealership to anyone! Only care about themselves, very much overpriced. The service department was very terrible during the entire process. Sales people are nice and professional but once the sale happens they do not care anything about the customer. More