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Hatfield Buick GMC - Service Center

Redlands, CA

4.6
375 Reviews

375 Reviews of Hatfield Buick GMC - Service Center

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June 09, 2025

The staff was very professional. I was updated along the way. My service was performed in a timely manner. More

by SHOTOFESPRESSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

In and out in 30 minutes for a regular service. Adrian did great and was very polite as ususal. More

by FRANK@FRANKIMBERT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

May 31, 2025

The only thing wrong with bringing my car for service is the Danger of parking my vehicle in a dangerous area. It puts customers and their property at risk. When available I will book at another dealer More

by crashcrashcrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Actually, the issue was resolved before I came in for service. But they still went over the issue and I learned a number of ways to solve the problem I had. Yhanks More

by JEFFREYLSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Hatfield Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 25, 2025

Great place with great people. Always take care of me when I need to get service done More

by kevinhidalgomarin
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Hatfield Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2025

The service was quick. They were able to take care of my recall during service. More

by sjtorres1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Hatfield Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.

May 23, 2025

I have been using Hatfield service department for years, Adrien is the best service manager I have worked with. Excellent customer service, polite, and courteous. More

by VMFLANAGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Hatfield Buick GMC responded

Thank you for choosing Hatfield Buick GMC as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2025

Your prices are too high. The area for waiting while my car was serviced is noisy, inconvenient and uncomfortable. More

by cleddleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Hatfield Buick GMC responded

Hi, We work very hard to provide a comfortable and transparent experience for our customers. We are family owned and operated and we are disappointed to hear that you were not satisfied with your experience with us. We provide a written estimate prior to all repairs so that customers know what each repair costs. We are happy to provide complimentary shuttle rides home if you do not want to wait in our waiting room in the future. We appreciate your business and hope you will give us another chance in the future.

May 18, 2025

In my entire life I’ve never had an easier time buying a truck. Your entire crew was the best. Thank you, Dean Hovey More

by DEAN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Hatfield Buick GMC responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2025

I usually take my truck to be serviced at Yates GMC and the service noticeably different. I had an oil change and tire rotation. Something as simple as the sticker with next oil change and mileage didn’t More

by F_verdugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Adame
1.0
This rating includes all reviews, with more weight given to recent reviews.
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