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Hatfield Buick GMC - Service Center

Redlands, CA

4.6
375 Reviews

375 Reviews of Hatfield Buick GMC - Service Center

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December 02, 2023

Dealership is very reputable. Labor prices are a bit pricey. Customer service excellent. Turn around for service good! More

by RJEANETTE8352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Hatfield Buick GMC responded

Hi, thank you for your feedback. We strive to provide the best possible customer service. We also work very hard to keep our pricing competitive with other dealerships in our area. We appreciate your business and hope to see you again soon.

November 30, 2023

Friendly, helpful, and great customer service. This is an absolutely outstanding car dealership. I have been purchasing cars there for about 20 years and have had 6 cars- both new and used. Love m More

by W.MCKENZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Hatfield Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2023

Always great customer service. Wouldn't buy from anywhere else! Very friendly and easy to work with. More

by DKSAURETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Hatfield Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2023

I don’t own this vehicle and never have. Called dealership several times. I have had the same email and cell number for 20 years. Would not buy from the , even if I was walking to work. More

by LHUSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Adame
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All
Nov 21, 2023 -

Hatfield Buick GMC responded

Hi, Thank you for your feedback. We apologize for the situation you have described. I believe the issue is that a customer gave the wrong email address to OnStar. Each time the customer schedules an appointment through OnStar, it sends the dealership the wrong email address again. I will reach out to OnStar and GM and see if they can escalate this issue. I apologize for the inconvenience.

November 19, 2023

Adriane was the best. Very professional and helpful. He noticed my concern and made it painless More

by gonzalezrr9708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Hatfield Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

November 19, 2023

They seem to care about there customers and there follow up is very good they keep you informed More

by stephent_56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Hatfield Buick GMC responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2023

I bought my Buick Enclave there and I know they are going to service it correctly. It is a 2013 and looks and runs like brand new. I get attached to my cars and unlike most people don’t buy a new one every More

by KJMCA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pictures to small for my old eyes and at 75 years old I don’t remember names like I use to.
Nov 18, 2023 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2023

Hatfield is the best dealer in our town. They provide great customer service and workmanship. They are the reason there are so many cars purchased from them in Redlands. They keep it real, l More

by DAVE@GOODWINPROP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

November 14, 2023

I wouldn't go anywhere else. Adrian is always very helpful. The price is the best whith the reward points. It's always done fast and everything is very professional with is ver More

by sidewalkwizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Hatfield Buick GMC responded

Thank you for choosing Hatfield Buick GMC as your first choice for all your automotive needs! We can't wait to see you again, have a great day.

November 13, 2023

Service Department is always helpful and courteous. I did ask to check a tire for a leak and was told everything was ok. Two days later my tire shop found a nail in my tire and patched the tire. More

by oldquayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Hatfield Buick GMC responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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