Hawk Chevrolet of Joliet

Very friendly and accommodating staff especially Danny! He let us test drive multiple vehicles to make ac final decision. The sales and financing departments were knowledgeable and discreet! He let us test drive multiple vehicles to make ac final decision. The sales and financing departments were knowledgeable and discreet! More

WENT ABOVE AND BEYOND OUR EXPECTATIONS. To our surprise service found a property clause and car repair cost us nothing. It was an emergency so they took us right away and repaired quickly. Can't thank them service found a property clause and car repair cost us nothing. It was an emergency so they took us right away and repaired quickly. Can't thank them enough!!!! More

Great experience and easy transaction. Martin Aguilar answered all my questions. I had a concern about how the engine was sounding. He brought the same make and model out so I could listen to that one. I answered all my questions. I had a concern about how the engine was sounding. He brought the same make and model out so I could listen to that one. It made the same sound and put me at easy. He takes care of his customers. I would buy from him again. More

I had the best service ever! Don in service department was amazing and they did s beautiful job on my car. I highly recommend Hawk Cadillac service department was amazing and they did s beautiful job on my car. I highly recommend Hawk Cadillac service department More

Service was quick and staff was very courteous. Price quoted over phone for oil change was $75, but I was charged $92. It seems to happen a lot at Subaru dealerships. quoted over phone for oil change was $75, but I was charged $92. It seems to happen a lot at Subaru dealerships. More

Everyone was nice and car was done when they said it would. I had oil changed and tires rotated. That takes two hours to get done would. I had oil changed and tires rotated. That takes two hours to get done More

I gave specific things I wanted them to look at. I told them twice (once over the phone and once in person) to look at my driver’s side front tire, that I have to put air in it at least once a week because them twice (once over the phone and once in person) to look at my driver’s side front tire, that I have to put air in it at least once a week because it is losing 10psi every week. I told them my passenger side tire loses air too, but not as fast. I was also getting an oil change and engine filter replaced while it was there. The day of service, I was sent an inspection report with prices of service and given the opportunity to approve or deny those services. On the inspection report, I agreed to the oil change and engine filter for a set price. For the tires, there was only the passenger side front tire mentioned. I agreed to that at a set price but then called the dealership to ask them about the driver’s side front tire. They told me they would check it again. They found that it was leaking air through the seam. They fixed that, then, too. When I went to pick up the car, my bill was about $40 more than what my inspection report said (and my tires were paid for by warranty) and my Rims on the tires they fixed were absolutely filthy! When I mentioned the rims, the guy handing the car over to me sprayed something clear on a rag and half wiped them. I called the service manager when I got home and left a message. Two days later I still have not heard back from them. Yesterday, my front driver side tire is messed up again! Now the sensor is only working every once in a while. Sometimes it will show the pressure in my tire and other times it shows that I don’t even have a tire there. I called back yesterday and couldn’t get any service rep to take my call. I am beyond irritated with my service, the bill, and their response to me. More

Poor customer service, inattentive to customer needs. Scheduling didn’t book the brakes, only the oil change. Courtesy shuttle driver did not have a mask (as asked) pick up was half hour late, then sent Scheduling didn’t book the brakes, only the oil change. Courtesy shuttle driver did not have a mask (as asked) pick up was half hour late, then sent to wrong place. friendly but not meeting needs. as a result I was not able to collect my kids from daycare and had to make alternate arrangements (after working through lunch to make sure this didn’t happen). Don’t know about th le quality of the work - but I hope it’s good. I understood a part being on backorder and wasn’t annoyed by that, but now not sure it’s worth all the hassle to have the repair actually done More

With a scheduled appointment my vehicle wasn’t looked at until late on the second day. After me calling. Picked up 3 day Friday.1 until late on the second day. After me calling. Picked up 3 day Friday.1 More

Took 4 days to diagnose my vehicle after dropping it off for a 10am appointment. Called every day and they stated they were working on diagnosing it, but did not have a diagnostic code. for a 10am appointment. Called every day and they stated they were working on diagnosing it, but did not have a diagnostic code. More