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Hawk Chevrolet of Joliet

Joliet, IL

4.7
4,449 Reviews
Why should you buy from Hawk Chevrolet of Joliet? Our unmatched service and diverse Chevrolet inventory have set us apart as the preferred dealer in Joliet. Visit us today to discover why we have the best reputation in the Joliet area.
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2001 W Jefferson St

Joliet, IL

60435

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Showing 4,449 reviews

December 17, 2020

Ahmed was very professional and provided me with great service. Bought my lease from them and he was good! The manager was rude though. Didn’t even say thank you. Won’t use them again. They also gave More

by rickvv20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fredi Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Jubeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Hawk Chevrolet of Joliet responded

I am disappointed to hear things did not go as planned. let me apologize for you not being treated properly. please call or email me so I can address these issue for you. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156 mhayes@hawkauto.com

Jan 15, 2021 -

rickvv20 responded

I honestly do not know what would change. I left Phillips Chevy because their service dept was awful (they refused to fix several itemson warrenty and my oil filter fell off while driving). I came here to quickly buy my lease and get my keys fixed as I thought it would be a better situation. It took SEVEN total hours (3 visits by the way) to buy my own car and get my keys fixed. Service takes too long and is too expensive. I will never buy another car from a dealer or come in for service. It should not take SEVEN hours of my time to get keys! It is not worth my valuable time to spend at a car dealer. I was there on the 30th and the service guy knew I was not happy but no one bothered to come out and try to do anything but him. This is not your fault but the entire car buying systems is so antiquated and long it's just not worth my time anymore. Thank you for asking but I do not think there is much we can do at this point to remedy my relationship with Chevrolet.

December 16, 2020

Kolby helped find me a really great car and was a pleasure to do business with. One of the best employees in the entire building. More

by Kumo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolby Thompson
Dec 24, 2020 -

Hawk Chevrolet of Joliet responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 16, 2020

I made an appointment for 10:45am and I got there a few minutes late. I left from there around 12:30pm. I like the complimentary coffee they have. It was a good first time experience going to dealership to More

by CHRISTINAMILLER29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Weck
Dec 24, 2020 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 16, 2020

Was able to drop off truck at night to deal with unexpected emergency maintenance. Tim was huge help. My car was left there overnight without me calling before hand they were able to get the parts r More

by jrom86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Dec 24, 2020 -

Hawk Chevrolet of Joliet responded

Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help!

December 15, 2020

Ahmed was very helpful and upfront with everything involving my purchase with the vehicle. He was very knowledgeable and polite. The gentleman in finance was very polite and friendly as well. More

by bakerjacob248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jubeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody bakr
Dec 22, 2020 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate your shout-out to Ahmed and our team! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Congratulations on your new car!

December 15, 2020

Brought my Corvette in without an appointment and they made time to help me. They were able to fix my car in a timely manner and not nickel and dime me. Quality of work was good. All in all they did a goo More

by Haiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martinez
Dec 22, 2020 -

Hawk Chevrolet of Joliet responded

We're glad to hear that everything was completed in a timely manner and to your satisfaction. We're always happy to help if you ever need anything else. Have a wonderful day!

December 15, 2020

The guys at Hawk are very nice and professional! They know exactly what they are doing and how to sell cars! This is the second Chevy I bought from them and I am a forever customer! I love my Traverse an More

by Helenelam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Smeets
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Hawk Chevrolet of Joliet responded

Thanks for highlighting some of our staff who provided such excellent service! We'll be sure to pass along your kind comments to Chad, Cody, and the team here at Hawk Chevrolet Of Joliet. Please feel free to reach out to us if you ever need anything else. Enjoy your new car!

December 15, 2020

I came for my regular oil change, and they were able to repair the striping on my car. What a nice surprise! Thank you very much! More

by BLUEWEASEL326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My greeter. Always so polite to me, wish I could remember his name. , Tim Christ
Dec 22, 2020 -

Hawk Chevrolet of Joliet responded

Hello, thank you for the review and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2020

The wait time was ridiculous. I waited 2 hrs for an oil change . The rentals available. No seats available in the whole dealer period. They should not allowe as many people waiting at the same time if not More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who helped me ...he was good tho
Jan 06, 2021 -

Hawk Chevrolet of Joliet responded

Sandra, I am very sorry to hear about your visit not meeting your expectations. our goal is excellent customer service one every visit and we let you down. please call her email me so I can look in to what happened. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156 mhayes@hawkauto.com

December 14, 2020

Great service visit. Check in was easy. We did not feel pressured to buy additional up sell products. Car was serviced in a timely manner More

by GLADIATOR6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Dec 22, 2020 -

Hawk Chevrolet of Joliet responded

We're glad to hear that everything was completed in a timely manner and to your satisfaction. Thank you so much again for your feedback! We hope you have a great day!

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