Hawk Chevrolet of Joliet

I had a pleasant experience. Not pushed or stressed The hole hawk experience was fun, friendly and enjoyable. My sales rep was spot on and worked hard and understood what I wanted and needed I will r The hole hawk experience was fun, friendly and enjoyable. My sales rep was spot on and worked hard and understood what I wanted and needed I will recommend hawk Chevy to friends and family. Have a great holiday. Martin was great to work with. Thanks More

90,000 mile check up Overall I appreciated the carefulness of the service, although was disappointed with how expensive the service fees were. Felt like the man who helped Overall I appreciated the carefulness of the service, although was disappointed with how expensive the service fees were. Felt like the man who helped me was great. More

2 Recalls and investigate broken rear glass window for 2015 My initial appointment was after contacting GM about the rear window on my 2015 Silverado shattering for no reason and GM said to make appointment wit My initial appointment was after contacting GM about the rear window on my 2015 Silverado shattering for no reason and GM said to make appointment with nearest dealer so they can troubleshoot and they would work with me to get the window fixed ASAP. I called Hawk and they told me to come right in which was appreciated. I explained I also had a recall I would like taken care of and they looked it up and noticed there was a 2nd recall for my truck which was also appreciated. I was told recalls would take 1 to 1-1/2 hours. Just over 3 hours later the service technician called me and said truck was done and asked me to sign paperwork. He explained about both recalls being taken care of, once again much appreciated. I asked What they found out about my back window as the service technician Said oh, it’s broken! I laughed at first and then asked if they found anything? He replied with the window is clearly broken and he didn’t know why as he looked through paperwork. He mentioned he didn’t wash the truck because he didn’t want the window to fall out!!! Service manager Shaun comes over and I explained again why I brought the truck in to have Window inspected for why the window broke for no reason (and wasn’t using rear defogger Not that that should matter). Shaun looked At me and said widow is clearly shattered and broken and he had no way of figuring out how it broke. I explained again the initial purpose of visit was to trouble shoot the broken window which GM instructed me to do. Shaun replies with He can’t tell how the window broke. I explained I wasn’t very happy with that Answer/service as I specifically explained I needed to get window fixed so I could drive my truck. I mentioned there were several complaints online with the same issue of back windows shattering and that there was a possible defect. I would totally understand if wheel fell off, it’s a moving part but not a fixed window breaking. I asked how much new window would cost, he didn’t know?? Once again had my truck for 3 hours. Shaun Then goes to computer and starts researching how much a new back window would cost and he hands me a paper saying window costs $950 and GM assistance would be $0 because trucks just out of warranty! Service was great with the recall items but acted like they didn’t want to be bothered with broken window, not happy and wouldn’t take any vehicle back for service. More

Jesus was very helpful and made sure we liked the car before buying it. The dealership itself was very clean and has lots of accommodations if you have to wait. Definitely would recommend to others. before buying it. The dealership itself was very clean and has lots of accommodations if you have to wait. Definitely would recommend to others. More

Very satisfied customer!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I recommend chevyhawk. I was very satisfied with my service couldn’t have a better salesman his name is Martin Aguilar. He had the answers to every qu I recommend chevyhawk. I was very satisfied with my service couldn’t have a better salesman his name is Martin Aguilar. He had the answers to every question I walked in with a traverse and thanks to Martin I walked out with a 2019 Tahoe couldn’t be happier great service if I can give him a thousand stars I will Best service thanks again to my salesman Martin Aguilar. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

Fantastic! I was long overdue for an oil change and the associate at Hawk fitted me in right away! Upon arriving I was greeted and taken care of promptly by Angu I was long overdue for an oil change and the associate at Hawk fitted me in right away! Upon arriving I was greeted and taken care of promptly by Angus who is always friendly.I was in and out of the dealership within an hour which I appreciate. The man who came out to explaining everything that was done was so thorough and nice as well. Thank you guys for the amazing customer service.I also appreciate how they cleaned the outside of my car !! More

Not your usual car dealer I purchased a new Suburban that I noticed online. The price and discounts were just as shown, no teaser pricing. The Casey (salesman) offered a few ad I purchased a new Suburban that I noticed online. The price and discounts were just as shown, no teaser pricing. The Casey (salesman) offered a few additions, but absolutely no pressure to buy them. The price I paid was a few thousand less than TRUECAR said was paid by other people buying the same vehicle.And I was given a very fair price for my trade-in. I would recommend anyone check with Hawk before buying somewhere else. More

Great job They do a great job taking care of my vehicle. I just wish they would look at how Honda runs their service department. You can drop in and get about They do a great job taking care of my vehicle. I just wish they would look at how Honda runs their service department. You can drop in and get about anything done with no appointment. More

Back in June I bought a Colorado from Dan and had a great experience. Now here in December I have traded that in and purchased a Silverado from Dan because of the great customer service he has provided me bo experience. Now here in December I have traded that in and purchased a Silverado from Dan because of the great customer service he has provided me both purchases. More

First Service Visit Professionalism, friendliness, efficiency, displayed by everyone that had contact with me. The concern for keeping the customer updated on the progres Professionalism, friendliness, efficiency, displayed by everyone that had contact with me. The concern for keeping the customer updated on the progress of service. The quality of work. More