Hawk Chevrolet of Joliet

NEVER AGAIN! DON'T DO IT, GO ELSEWHERE!!!! Went in to purchase a used vehicle. Ended up finding a brand new vehicle with a special internet price for a great deal! We were told that that price Went in to purchase a used vehicle. Ended up finding a brand new vehicle with a special internet price for a great deal! We were told that that price ended the day before but that the manager agreed to honor it. Well when adding up the numbers and the 'Cash back' that was suppose to get us back to that internet price they had hidden $2k into the vehicle cost that was not on the sheet. When I added the numbers myself after trying to figure out what I was missing they did not add up!!!!!! I already had my financing and knew the total I was going to finance but their number was always $2k more. I felt bad for Matt the sales guy because I truly believe he had nothing to do with it. Never again will I even step foot into this dealer. More

WORST EVER BUYER BEWARE!!!!If I could give Hawk of Joliet a compete ZERO, I would. This place has no idea what customer service is. My husband and I were looki BUYER BEWARE!!!!If I could give Hawk of Joliet a compete ZERO, I would. This place has no idea what customer service is. My husband and I were looking for a used car, I found one on their website that we wanted to look at. I called to make sure that the vehicle was still available and was in Joliet. I was told that it was and it would be waiting for us to look at it the following morning. We drove to Joliet, the vehicle was not there. They gave us other similar vehicles to test drive, saying that the one we wanted to see was on its way from the other location. We waited for 2hrs for the vehicle to show up. The sales man, Gary knew where we needed to be price wise, and gave us the 'thumbs up' about it. Further mention of price was never mentioned until we got into the finance guys office and the price was not at all what was discussed. My husband and I spoke with the manager, Jim who stated that he wasn't aware of any discussion between ourselves and the sales man. Then Jim actually said to us, 'Look we are not holding a gun to your heads. Do you want the vehicle or not?' We walked out. We went to another dealership, got the same vehicle, better service, better price and twice the amount for my husbands trade in. GO SOMEWHERE ELSE!!!! More

Purchased 2016 Silverado High Country What a fantastic experience! I was very happy with my Honda trade in value, and received a brand new Chevrolet truck. This is my first Chevy ever, What a fantastic experience! I was very happy with my Honda trade in value, and received a brand new Chevrolet truck. This is my first Chevy ever, and the team at Hawk, made me feel like an important customer. Top notch professional dealer, and I highly recommend. Chester did a fantastic job with my transaction. More

Scam artist I took my Cruze in for an oil change and trans fluid flush as I left the dealer the trans started slipping and making a whine noise. I returned to the I took my Cruze in for an oil change and trans fluid flush as I left the dealer the trans started slipping and making a whine noise. I returned to them and they tried to tell me it was a coincidence sounds like xxxxxxxx to me They told me the trans needed rebuilt or replaced after a week my car was done. I drove from 2 days and I had a major trans fluid leak I returned to them and this time they said it was a wore seal How does a seal wear out in 2 days on a rebuilt or new trans?? Nothing but liars More

Unbelievable - Wasted 4+ Hours Time! So I had visited this dealer 3 times- the first time I had found when I arrived the truck was actually not a crew cab (not what I wanted) so I was tol So I had visited this dealer 3 times- the first time I had found when I arrived the truck was actually not a crew cab (not what I wanted) so I was told that they'd call me Monday/Tuesday when the 2 more arrived. Tuesday rolls around and I was requested to return to look at the trucks which I did. The sales person I was working with apparently got moved- so I worked with another sales person where we had searched the entire lot looking for these trucks that no one knew where they where! We found that one was in detail and not ready for view and the other we located but I was not allowed to drive it out of the lot because it was not inspected, priced, or anything... They requested me to come back again the next day! After looking for my sales man for 20 minutes I find he's been on a goose chase for the truck AGAIN and we learn that the truck I was interested in finally taking on the road was now being detailed but instead of being honest and telling me that from the get go he gave me the work around and wasted my time taking my car information/running credit/and finally putting together numbers BEFORE I EVER DROVE THE TRUCK ON THE ROAD. I was fed up and left especially when the sales person insisted he speak with the manager (like the truck would magically appear) and so I followed him up there and he gave me a number which was incredibly high for what I've been seeing and he gave me the spiel about there only being a few of these trucks out and then that's when I told him a competitor of his has 9 of them for much less than that number and he told me, "Well I would run there as fast as you can"- so I did... unbelievable customer services and managing their trucks. If anyone is looking to steal a vehicle this would be the place to do it they wouldn't notice for a week... More