Hawk Chevrolet of Joliet

Bought an Equinox from them several years ago. Have had the vehicle into their service department 6 times because whenever it rains the spare tire well fills with water, a problem they've never fixed. Fina the vehicle into their service department 6 times because whenever it rains the spare tire well fills with water, a problem they've never fixed. Finally after a downpour, water splashed out of the well and shorted out the lock on the rear hatch. There is no manual release on the door so it can't be opened. That's a huge problem for me since I am disabled and store my chair in the back. Took it to Jacobs and they said it was normal wear and tear and since it was no longer under warranty it would cost me almost $600 to fix it even though they were too incompetent to fix the problem with the leak . More

I CAME INTO THIS DEALERSHIP WITH DOUBT. I WAS UNSURE IF I WANTED A CAR. I WENT IN TO LOOK. I WAS APPROACHED BY A SALESMEN JIM PAULUS. HE WAS VERY PROFESSIONAL AND FULL OF KNOWLEDGE. HE GAVE ME INFORMATION ON WANTED A CAR. I WENT IN TO LOOK. I WAS APPROACHED BY A SALESMEN JIM PAULUS. HE WAS VERY PROFESSIONAL AND FULL OF KNOWLEDGE. HE GAVE ME INFORMATION ON A FEW CARS THAT I WOULDNT NORMALLY HAVE LOOKED AT. I WAS COMFORTABLE TALKING WITH HIM AND THIS IS WHY I CHOSE TO BUY FROM BILL JACOBS. THE PEOPLE WERE GREAT, THE EXPERIENCE WAS GREAT, I WOULD RECCOMEND THIS DEALERSHIP AS WELL AS JIM TO ANYONE LOOKING TO BUY OR THINKING ABOUT BUYING. THANK YOU JIM AND BILL JACOBS FOR MY NEW CAR! More

Joe Rybczyk and JoeGilbert were very friendly. They made me feel important and that they really cared about doing good by me. They worked diligently to make sure I left a happy customer. Indeed I did leave me feel important and that they really cared about doing good by me. They worked diligently to make sure I left a happy customer. Indeed I did leave a happy customer. Because of my experience with Joe & Jim I will continue to do buisness with Bill Jacobs. As soon as I left I called friends to recommend Bill Jacobs. I even posted my good experience a tBill Jacobs on my face book page. More

Both Chris and Stephen were very friendly and honest, straight forward, but most important - not pushy Salesmen. I indicated what I wanted immediately upon meeting them and both showed an interest and d straight forward, but most important - not pushy Salesmen. I indicated what I wanted immediately upon meeting them and both showed an interest and dedication to meeting my wishes through the entire experience. More

We had a wonderful experience with Stephen Durham. He was very knowledgeable and easy to speak with. He went to great lengths to ensure our experience buying a new car was positive. However, to our great very knowledgeable and easy to speak with. He went to great lengths to ensure our experience buying a new car was positive. However, to our great displeasure, the check engine light on our brand new 2013 Malibu went on 6 days after purchase. We then had to take the vehicle to a local dealer because Joliet is too far away to drive with the check engine light on, and we didn't want our car towed that far either. The car was in the shop for 4 days because the transmission control module was shorted out, we were told. We did not have a good experience at Sunrise Chevrolet when they promised our car would be back to us in 3 days, and when we called to check on our car we either received an attitude from the man working with us or he had "went home early for the day". Sunrise Chevrolet seemed to put our car at the end of their to-do list because we hadn't purchased it there. They even asked us why we didn't take it back to Joliet as if they didn't prefer to have our business. More

Chris called me with an offer to trade up to a new vehicle. He was very straightforward as to the reason for the offer as well as the numbers. He was delayed when I came in to discuss it, so Steve hel vehicle. He was very straightforward as to the reason for the offer as well as the numbers. He was delayed when I came in to discuss it, so Steve helped me out. They were both extremely courteous, efficient and helpful. I really don't like the vehicle buying experience, but they made it truly enjoyable. No arguing, no pressure - just honest answers and a lot of effort to make the deal better than I had thought possible. I look forward to working with them in the future. More

My husband and I just purchased our 6th vehicle from Lil Joe, over the course of 15 years or so... Joe is a class act, as are all the staff at Bill Jacobs!!! We enjoy our experiences there from start to fin Joe, over the course of 15 years or so... Joe is a class act, as are all the staff at Bill Jacobs!!! We enjoy our experiences there from start to finish and Joe knows how to find out what we need each time we visit and keep us coming back for more! We've referred many family members and friends to Bill Jacobs and will continue doing so for many years to come! I can't imagine buying a car anywhere else! We <3 Bill Jacobs Joliet and Lil Joe!!! More

Bill Jacobs of Joliet provides OUTSTANDING customer service! I just recently went to trade in my vehicle, which was a 2009 and most dealerships were turning heads and not even trying to help me. I ende service! I just recently went to trade in my vehicle, which was a 2009 and most dealerships were turning heads and not even trying to help me. I ended up walking out with a 2012 Chevorlet Malibu thanks to James Wolff and the rest of the sales/finance department here at Bill Jacobs. Every associate I ran into would offer a beverage, to answer questions or keep me updated throughout the entire trade in and purchasing process. James Wolff definitely met EVERY criteria of sales that I wanted plus more. I will DEFINITELY refer every one and any one I know, or may not know to this dealership. Hands down best service I have ever had. THank you all again!!!! More

Dennis was very helpful and courteous in helping me find a used vehicle. He wanted to make sure that I went away with the best car for me, knowing that it could be another ten years or more before I would b a used vehicle. He wanted to make sure that I went away with the best car for me, knowing that it could be another ten years or more before I would be looking to replace it. More

Both Mindy and Dennis worked to locate the vehicle I was interested in purchasing. Mindy locate one initially but it was sold. Mindy locate a few others for my consideration and ultimately secured one I w interested in purchasing. Mindy locate one initially but it was sold. Mindy locate a few others for my consideration and ultimately secured one I was intertested in purchasing. Both Mindy and Dennis spent an appropriate amount of time with me both prior to and after the sale. Over the years both Mindy and Dennis have supported my interest in new vehicle purchases. I give Mindy and Dennis high marks for customer interaction. Frank Garrone More