Hawk Chevrolet of Joliet - Service Center

Justin was very knowledgeable, helpful and considerate in his interaction during this recommended service appointment. While there he checked for recalls/updates to make sure the vehicle was in tip top shap his interaction during this recommended service appointment. While there he checked for recalls/updates to make sure the vehicle was in tip top shape and used technology appropriately to keep me updated on the vehicle status. All my service interactions at this dealership have been great! More

Very friendly. Vehicle was ready when promised. Price was fair for work involved. Waiting area provided was comfortable. No upselling of other services that I did not want. was fair for work involved. Waiting area provided was comfortable. No upselling of other services that I did not want. More

I was very disappointed. I didn’t even know who was helping me get checked in to or if I was checked in. The guy who took my check in never introduced himself. He did not communicate with me not even c helping me get checked in to or if I was checked in. The guy who took my check in never introduced himself. He did not communicate with me not even checking in to keep me posted. I waited over one hour and 20 minutes and never heard from anyone. Just a simple , we’re a little backed up but we’re almost done,” would have made me feel better. I finally went up to ask how much longer and the guy was eating at his computer. He was not present at all. I got stuck paying for more then half of my oil change with such a bad experience. I was never told what other services are recommended like should I have gotten my tires balanced and rotated what is recommended.??? The only positive thing was the greeter. He is always friendly and that is appreaciated. More

Very friendly and helpful staff. Car was fixed sooner than I had expected. Will definitely go back to this dealership for future vehicle purchases and maintenance. Thank you. than I had expected. Will definitely go back to this dealership for future vehicle purchases and maintenance. Thank you. More

Tim took care of my problem right away and was fast and Tim took care of my problem right away and was fast and courteous. He ordered the part immediately and when it was delivered early, he called me rig Tim took care of my problem right away and was fast and courteous. He ordered the part immediately and when it was delivered early, he called me right away. More

Hawk is my dealership of choice for their easy and fast service. The guys are always polite and Courteous. The facilities are also very comfortable for waiting. service. The guys are always polite and Courteous. The facilities are also very comfortable for waiting. More

On my first service appointment of my 2020 Chevy Trax everything went well! Workers are kind and waiting area was nice and clean. Thank you! everything went well! Workers are kind and waiting area was nice and clean. Thank you! More

Justin from the service department was amazing and very respectable. He was a delight to speak with and very understanding and accommodating. I would highly recommend working with him. respectable. He was a delight to speak with and very understanding and accommodating. I would highly recommend working with him. More

I had the best service ever! Don in service department was amazing and they did s beautiful job on my car. I highly recommend Hawk Cadillac service department was amazing and they did s beautiful job on my car. I highly recommend Hawk Cadillac service department More

WENT ABOVE AND BEYOND OUR EXPECTATIONS. To our surprise service found a property clause and car repair cost us nothing. It was an emergency so they took us right away and repaired quickly. Can't thank them service found a property clause and car repair cost us nothing. It was an emergency so they took us right away and repaired quickly. Can't thank them enough!!!! More