Hawk Chevrolet of Joliet - Service Center

When I arrived I was warmly greeted and offered coffee while I was waiting. Service representative was very helpful and attentive. Car was finished on time and I will definitely continue to get my car s while I was waiting. Service representative was very helpful and attentive. Car was finished on time and I will definitely continue to get my car serviced at this dealer. More

The service team itself are very polite and helpful. I never had an issue with bringing in any of my cars and getting a problem fixed and the service failing. I have brought in my 2013 SRX, 2015 CTS and 2 never had an issue with bringing in any of my cars and getting a problem fixed and the service failing. I have brought in my 2013 SRX, 2015 CTS and 2016 Escalade ESV. I’ve had work done on all of them and they all are perfect fly fine. Cons: Getting multiple texts to leave this review for starters. There’s a shortage of loaner vehicles, or when I bring my 7 passenger Escalade, I get a 5 passenger vehicle. It doesn’t work for my family. Also, being that this is a Cadillac/Chevy combo dealer, and I preface this by saying I’m being kinda snobby here, but the people bringing in their chevy’s for service are always on the Cadillac waiting side. More

Service advisor was friendly and knowledgeable. Car was completed when expected. Waiting room was clean and socially distanced. I have noticed my passenger side window will not roll down from the driver s completed when expected. Waiting room was clean and socially distanced. I have noticed my passenger side window will not roll down from the driver side since work was completed. More

I just came in for an oil change my appointment was on time they said about an hour it took about an hour the only problem I had there was oil from someone’s shoe on my floor mats and I door door skin time they said about an hour it took about an hour the only problem I had there was oil from someone’s shoe on my floor mats and I door door skin More

Good service and friendly people!! Thank you.I was just Good service and friendly people!! Thank you. I was just disappointed that my car wasn’t washed at service. I thought that was always included. Good service and friendly people!! Thank you. I was just disappointed that my car wasn’t washed at service. I thought that was always included. More

Continued satisfaction. Lease ending soon and looking for next vehicle to purchase or lease. (I do not like the 25 word minimum requirement, is that necessary?) for next vehicle to purchase or lease. (I do not like the 25 word minimum requirement, is that necessary?) More

I had brought my 2008 Silverado in for a recall service issue. The service staff was very attentive and the service was completed nearly to the time promised. issue. The service staff was very attentive and the service was completed nearly to the time promised. More

Three hours to rotate four tires on my first visit to your dealership I will not be returning I will look for another dealership. You have ruined my relationship with you. your dealership I will not be returning I will look for another dealership. You have ruined my relationship with you. More

I will be in the market in the next 4 months for a 2020 Traverse and I will ONLY buy from Hawk!! You are the BEST!!! Traverse and I will ONLY buy from Hawk!! You are the BEST!!! More