Hawk Chevrolet of Joliet - Service Center

Great service & very convenient to get a loaner vehicle. Awesome team! The team communicates very well to give updates once the work is completed and made special accommodations if I couldn’t get there befo Awesome team! The team communicates very well to give updates once the work is completed and made special accommodations if I couldn’t get there before the service Dept closer. More

Don S in the body shop is very helpful and efficient. Everything done right, the first. Highly recommend Hawk Chevy Cadillac Body Shop and Repair center. Everything done right, the first. Highly recommend Hawk Chevy Cadillac Body Shop and Repair center. More

Great service. Shuttle rides were appreciated. Gave me good feed back about future service needs. (Tires wipers) I will continue coming here for service. Joe good feed back about future service needs. (Tires wipers) I will continue coming here for service. Joe More

Service was excellent. My service rep was superb. He kept me informed in a timely manner and did assisted in minimizing any inconvenience for the extended service due to recalls. High praises for Brian. me informed in a timely manner and did assisted in minimizing any inconvenience for the extended service due to recalls. High praises for Brian. More

The dealership is very clean and well organized. The personnel are very friendly and courteous. Their service is excellent, very professional. It’s highly recommended personnel are very friendly and courteous. Their service is excellent, very professional. It’s highly recommended More

Terrible communication between sales and service while scheduling. Terrible customer service when picking up the finished car. Called several times and wasn’t finished for 24 hours. scheduling. Terrible customer service when picking up the finished car. Called several times and wasn’t finished for 24 hours. More

We were very pleased with the service we were given and the customer service was great as well. My husband and i also asked questions about buying another vehicle as well by Vanessa C. And she wasn't too b the customer service was great as well. My husband and i also asked questions about buying another vehicle as well by Vanessa C. And she wasn't too busy to stop what she was doing to answer our questions as well. They made us very comfortable . We got an oil change package. More

Dealership itself was fine, and normally have good service. This time there was some miscommunication and I was forced to rent a car. It wasn’t a big deal, howerver operater was not the kindest. Calle service. This time there was some miscommunication and I was forced to rent a car. It wasn’t a big deal, howerver operater was not the kindest. Called and asked about the status of vehicle and was told the service center was closed. I asked if that meant my vehicle was done or not and was told again in a much snippier tone that service was closed. Other than that, I have had good experiences here. More

I brought a 1 year old car in for a oil change and a recall for the electronics. You change the computer and change the oil and sent me on my way and I thought I was satisfied until I tried to make some recall for the electronics. You change the computer and change the oil and sent me on my way and I thought I was satisfied until I tried to make some changes on the screen. You changed the locations of many of the features and nobody could even take two minutes to explain them to me. Very disappointing. More

Very friendly service staff. I was impressed with their attention to detail and the knowledge that they have. Great experience every time I have been there for service. attention to detail and the knowledge that they have. Great experience every time I have been there for service. More