Hawk Chevrolet of Joliet - Service Center

Friendly service, the only complaint I have is and how long it took to look at my car and it took awhile to get loaner. long it took to look at my car and it took awhile to get loaner. More

They did a great job on my car’s 30k check-up, and the team answered my questions about my car without talking down to me. As a woman who has faced sexism when it comes to car maintenance, I appreciate th team answered my questions about my car without talking down to me. As a woman who has faced sexism when it comes to car maintenance, I appreciate their professionalism More

Great work & good people in a friendly environment. They take care of your needs. They’re fast and reliable and keep us informed on all that is being done take care of your needs. They’re fast and reliable and keep us informed on all that is being done More

Friendly staff, very good service department. Parts department helpful. Nice waiting area. Excellent mechanic. Work done correctly on first try. Would return if I need additional repairs. department helpful. Nice waiting area. Excellent mechanic. Work done correctly on first try. Would return if I need additional repairs. More

They really don’t care at all about the customer. Really surprised as the other Hawk dealerships are very professional. Terrible GM and everyone else can’t make any decisions. I have purchased many cars in surprised as the other Hawk dealerships are very professional. Terrible GM and everyone else can’t make any decisions. I have purchased many cars in my life at a number of dealerships but this one is hands down the worst I have ever encountered and sadly they don’t even pretend to try. More

We brought our vehicle in for a service code. The battery was bad. It was previously replaced.They replaced it at no cost to us. was bad. It was previously replaced.They replaced it at no cost to us. More

Oil change took 8 hours. It was a scheduled appointment at 8am and I did not get the car back until 3:30pm. I will not be returning, this has happened one other time at this facility so this is clearly the at 8am and I did not get the car back until 3:30pm. I will not be returning, this has happened one other time at this facility so this is clearly their “norm”. I called for an update as to when my car would be finished since they originally told me no more than 2-3 hours, I called after not receiving a call at the 4 hour mark. I was told they would call me back, they did not. I called at the 6 hour mark and they said they were going to begin the oil change. It was another 2 1/2 hours before I was able to pick it up. In the meantime I brought my husbands car for an oil change at Meineke which took 25 minutes at most. Completely unacceptable. More

Got me a loaner car fast so I could get to work Diagnosed the problem Explained it well Upstanding staff all of them Did not overcharge Diagnosed the problem Explained it well Upstanding staff all of them Did not overcharge More

Justin Kielma greeted me welcomed me ask questions and had my history of what was completed it the past by Hawk. Which was very helpful. When job was completed Justin explained what was done by going over had my history of what was completed it the past by Hawk. Which was very helpful. When job was completed Justin explained what was done by going over the service report with me very helpful, More

I was very impressed with the service offered by your dealership. Jeffrey Colbert was friendly and went above and beyond to answer my questions and do some extra research on an issue I have been having. dealership. Jeffrey Colbert was friendly and went above and beyond to answer my questions and do some extra research on an issue I have been having. I plan to make another visit soon! More