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Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,873 Reviews of Hawk Chevrolet of Joliet - Service Center
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July 10, 2020
I appreciate the time Hawks Chevy took in order to find and fix the issue...Angus also let me know if I wasn’t satisfied please don’t hesitate to let him know and fix the issue...Angus also let me know if I wasn’t satisfied please don’t hesitate to let him know More
by Don’t have one
Verified CustomerEmployees Worked With
Angus Chu
July 09, 2020
Always great service. My most recent detail made my car look BRAND NEW I couldn’t believe it. It’s the best detail I’ve ever had in my life. I love that they text now as that is easiest for my lifestyle. I look BRAND NEW I couldn’t believe it. It’s the best detail I’ve ever had in my life. I love that they text now as that is easiest for my lifestyle. I love Hawk Mazda More
by Twyllajane
Employees Worked With
Manny 5 stars!
July 09, 2020
As always, customer service was great, things were explained clearly, the service report was detailed, and my questions were answered. It was my first time visiting the new location; very nice! explained clearly, the service report was detailed, and my questions were answered. It was my first time visiting the new location; very nice! More
by Darrick
Employees Worked With
Manny Castillo
July 08, 2020
Very disappointing overall customer service. Had to wait 10 days for scheduled appointment, then another 2.5 hours onsite. Naturally, the virus excuse was used, but this was our experience pre-virus as well 10 days for scheduled appointment, then another 2.5 hours onsite. Naturally, the virus excuse was used, but this was our experience pre-virus as well. In addition, I also have Ford F150, and never experienced this issue on service. Hi More
by vwalshslp
Employees Worked With
Tim Christ
July 08, 2020
The service provided by Hawk is exceptional. They use a TV monitor to keep you informed of what’s being done to your vehicle and an estimated time of completion. Their staff is very professional and accomm TV monitor to keep you informed of what’s being done to your vehicle and an estimated time of completion. Their staff is very professional and accommodating. More
by BUZZBEVERLY
Employees Worked With
Mica
July 07, 2020
Service received was great! Bought the part and service completed less than an hour! Thank you! Will visit in the future for any service or work my car requires. completed less than an hour! Thank you! Will visit in the future for any service or work my car requires. More
by JAJIM74
Employees Worked With
Justin Weck
July 07, 2020
Usually nothing but good things. I went to pick up my car and return loaner. I had received text and voicemail messages saying my car is ready. When I get there I find there was a problem with transmission a and return loaner. I had received text and voicemail messages saying my car is ready. When I get there I find there was a problem with transmission and that it was fixed and that I also have $100.00 deductible to pay. I asked why wasn’t I told of this, the service manager says well we talked about if it was something that wasn’t covered. I STILL say I should have been informed of problem being found, and fixed and me paying for something I knew nothing about. I was able to put on my credit card, but if that wasn’t an option. I feel she should OWN her mistakes of not keeping me informed, and especially that I had to pay!! More
by sharonlpn
Employees Worked With
Mica Collins
July 06, 2020
Wonderful service as always. Justin takes good care of his customers! So friendly and genuinely caring. Always delivers on time and has my car cleaned and ready! his customers! So friendly and genuinely caring. Always delivers on time and has my car cleaned and ready! More
by SARALA4125
Employees Worked With
Justin Weck
July 06, 2020
Amazing customer service At Chevy Hawk ! Sean and the team did a great job ! Service done on my car was timely and everything was explained well! 5 stars ! team did a great job ! Service done on my car was timely and everything was explained well! 5 stars ! More
by ALF300
Employees Worked With
Sean Service Manager of Chevy
July 06, 2020
I came to the service station about an hour before closing with a battery problem. The service team identified the fix and still got it done, likely delaying their own holiday celebration closing with a battery problem. The service team identified the fix and still got it done, likely delaying their own holiday celebration More
by TWV1970
Employees Worked With
Tim Christ
