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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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July 01, 2020

Needed my windshield replaced. Took me calling Subaru corporate for a determination if it’s covered. Corporate response was less than 24 hours dealer took over a week . Lack of timely response. When I pi More

by LS
Recommend Dealer
No
Employees Worked With
Name was not listed, Jeff?
Jul 16, 2020 -

Hawk Chevrolet of Joliet responded

I am sorry for the time it took to get an answer on your windshield. I do not have all the details but we normally have to contact the Subaru District Manager and provide pictures to get a determination. Most warranty repairs we can self authorize except for any glass claims have to be approved by Subaru. We email the information to him and he usually responds within 24-48 hours. We wash customer cars on every visit unless the carwash is down for repair. Also if we did replace the glass we can not wash the vehicle for 48 hours after it is installed. Our loaners cars should be clean and smoke free as we do not allow smoking in them. Please let me apologize for that issue as well. Our goal is excellent customer service on every visit and I am sorry we failed you on this service. If you have any other details or if I can help you with anything please call or email me. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156

June 30, 2020

Excellent customer service. Work performed on time, suggested maintenance was performed. I was able to use a coupon for the service. I appreciate Subaru offering coupons throughout the year More

by GV630
Recommend Dealer
Yes
Employees Worked With
Jeff colbert
June 30, 2020

A little slow it took 1hour and 15 minutes for oil change tire rotate and wash I guess for all that work it wasn’t bad I just got use to the 10 minute oil change dumps I also wanted to say Jeff Colbert was v More

by James.g.denvir
Recommend Dealer
Yes
Employees Worked With
Jeff Colbert
June 30, 2020

I was able to get my vehicle in quickly and Justin K. in the service staff walked me through the service options without pushing for extra services. My vehicle service was completed in the predicted timefra More

by JAK29
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
June 30, 2020

Very courteous and professional staff. Would recommend Hawk to others for their service. My car was finished ahead of schedule! Thank you to all who helped me. More

by Eileen
Recommend Dealer
Yes
Employees Worked With
Justin Weck
June 29, 2020

Nice people they all know what their doing and No over pricing too . I"ll see u @ the next Oil change .Thank You , Time well spent Jeff More

by jcombs99
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
Jul 02, 2020 -

Hawk Chevrolet of Joliet responded

Wow, it's experiences like yours that really keep us motivated! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 27, 2020

Very Friendly environment every question was answer they painted my car door in a timely manner it was ready when Ron said it would be ready no complaints keep up the good work More

by DINITRESSMITH6042
Recommend Dealer
Yes
Employees Worked With
Justin Weck
Jul 02, 2020 -

Hawk Chevrolet of Joliet responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet Of Joliet and we hope to see you again soon! Have a great day!

June 27, 2020

All the employees are always friendly helpful, and knowledgeable. The work is done quickly and receipts show exactly what was done. It is always a very pleasant experience. More

by MIKIMOUSELUVER
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
Jul 02, 2020 -

Hawk Chevrolet of Joliet responded

Hi there, thank you so much for your positive comments about our staff. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2020

Mostly used them for oil changes on my Escalade. Great job. Mica Collins is the absolute best service rep I have dealt with and the only one I will deal with. More

by Akeman2
Recommend Dealer
Yes
Employees Worked With
Mica Collins is an awesome employee. Always has an answer abd pleasant to deal with. The only one I will.
Jun 29, 2020 -

Hawk Chevrolet of Joliet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 26, 2020

Mika was great to work with and had my car ready when I needed it. Thanks the car is now back to riding like a champ More

by ILISTANDSELL
Recommend Dealer
Yes
Employees Worked With
Mika
Jun 27, 2020 -

Hawk Chevrolet of Joliet responded

Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!

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