Hawk Chevrolet of Joliet - Service Center

I took my Subaru to Hawk for routine maintenance because I bought it from them and prefer to have my vehicles dealer serviced. Being the first oil change on my Subaru they didn’t even charge for it, which i I bought it from them and prefer to have my vehicles dealer serviced. Being the first oil change on my Subaru they didn’t even charge for it, which is fantastic! I paid only $20 for a tire rotation. It took an hour and a half, which is typical for a dealership, and always slightly annoying. Everyone was very nice and very personable but I did have one issue, and to me not a small one. From the service writers, to the sales people walking around inside, to the ladies at the parts counter, to the techs going between service and parts, not a SINGLE mask or face covering of any kind, not ONE. The only masks I saw at Hawk were on customers. At least they had some respect for the health of others. More

A great dealership to do business with. Be it either buying a new car or truck.,or having your vehicle serviced. I highly recommend Hawk! buying a new car or truck.,or having your vehicle serviced. I highly recommend Hawk! More

Came in for a free healthcare first responder service, they didn’t turn off the service light, but very friendly, pleasant, but I’m driving around with an oil change service light on 😢 they didn’t turn off the service light, but very friendly, pleasant, but I’m driving around with an oil change service light on 😢 More

Excellent customer service... During this time used great precautions with wheel covering and plastic on seats. Really appreciated the extra steps in taking care of your customers... precautions with wheel covering and plastic on seats. Really appreciated the extra steps in taking care of your customers... More

We had a Great experience at Hawk Mazda. Everyone was super helpful & patient too. James Wolff has now sold us our last 2 vehicles. He always takes the time to explain the new tech features. super helpful & patient too. James Wolff has now sold us our last 2 vehicles. He always takes the time to explain the new tech features. More

My service advisor kept me completely informed Is the repairs that were being done to my vehicle were caused by a window company that put new glass in the service department figured out the problem infor repairs that were being done to my vehicle were caused by a window company that put new glass in the service department figured out the problem informed me of the issues put my vehicle back together and gave it to me and then called me and let me know when the parts come in and making sure that I hit something to drive during the coronavirus my vehicle is repaired was completely clean it all issues are taken care of More

I had an issue with my car after I took it in, and Mike reached out to me to fix the problem and offer compensation for the inconvenience. Obviously mistakes happen and this was the only time I’ve ever had reached out to me to fix the problem and offer compensation for the inconvenience. Obviously mistakes happen and this was the only time I’ve ever had an issue here (I’ve been having my car serviced at this location for 2+ years) but I was really happy they cared enough to make it right. More

I brought my car in due to a recall. Everything was taken care and received a loaner from the dealership at no cost to me. care and received a loaner from the dealership at no cost to me. More

Jeff has been great to work with. We feel he’s honest & he takes pride giving excellent service. He’s friendly & very professional. We’ll continue to go to Hawk for service with Jeff there. he takes pride giving excellent service. He’s friendly & very professional. We’ll continue to go to Hawk for service with Jeff there. More

Their service department is exceptionally friendly and efficient, I kind of enjoy coming in and letting them take over and getting whatever job that has to be done to get me back on the road with a well m efficient, I kind of enjoy coming in and letting them take over and getting whatever job that has to be done to get me back on the road with a well maintain vehicle More