Hawk Chevrolet of Joliet - Service Center

Poor customer service in the service department. I brought my brand new truck in twice. The first time they kept it over a week and never provided any update even after I was the one to call them ever brought my brand new truck in twice. The first time they kept it over a week and never provided any update even after I was the one to call them everyday. The second time I took it there for an issue, they originally claimed that I did not have that feature and there was nothing to fix. I was for sure that I had that feature. He walked away and can back to say that I did have that feature but they didn't think anything was wrong with. This second time, no one ever called me again. After a few days, I called them to find out that my car was ready. Why couldn't they call me to tell me it was ready and the whole time they didn't nothing. POOR SERVICE! More

Lee in the collision center understood my concerns and delivered great service. I returned with some questions and he made sure the job was done right. delivered great service. I returned with some questions and he made sure the job was done right. More

Hawk Chevy/Cadillac has a top notch service dept. They are always friendly and helpful. They are careful with my vehicles and attentive to details. are always friendly and helpful. They are careful with my vehicles and attentive to details. More

Great service. And thanks for the car wash. Ggggggggggggggghhhh Ggggg ggggg ggggg ggggg. Ghghh hhjjjjjj vvvv fffff hhhhh ffff dddd yyyy hhhh hhhhh ddddd iiiiii Ggggggggggggggghhhh Ggggg ggggg ggggg ggggg. Ghghh hhjjjjjj vvvv fffff hhhhh ffff dddd yyyy hhhh hhhhh ddddd iiiiii More

Great job, worked to take care of everything very quickly and understood the difficulty that these times have created for so many people. Grateful for their help. and understood the difficulty that these times have created for so many people. Grateful for their help. More

Didn’t like the service they took to long to fix my car and they didn’t fix it right and I had to bring it back the next dayWould not recommend them to anybody and they didn’t fix it right and I had to bring it back the next dayWould not recommend them to anybody More

Real good service my only concern that I noticed the day was the most of the employees were not wearing face mask when I was there. was the most of the employees were not wearing face mask when I was there. More

The team at Hawk is friendly and helpful from the moment you pull into until you’re on your way. With so many dealers locally there are definitely other options, but I choose to return to Hawk. you pull into until you’re on your way. With so many dealers locally there are definitely other options, but I choose to return to Hawk. More

They were right on time and they found something that was wrong and fixed it the price was reasonably I will return to hawk chevy wrong and fixed it the price was reasonably I will return to hawk chevy More

professional got the job done and then some. On Time. Only thing I'd add is a vehicle wash after service that would step it up a notch Only thing I'd add is a vehicle wash after service that would step it up a notch More