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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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June 17, 2020

Easy to schedule appointment. Very polite associate checking in and picking up. Car was nice and clean when picked up. Thx much. I would buy another car from you More

by LVIANO
Recommend Dealer
Yes
Employees Worked With
Ed Wambaja, Justin Weck
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!

June 17, 2020

We only go to this dealership because they are trust worthy snd the staff is knowledgeable. Very polite and clean also. Thank alot so much! More

by Divasmom
Recommend Dealer
Yes
Employees Worked With
Matt the mechanic, Tim Christ
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!

June 17, 2020

Professional, courteous, patient staff. Willing to do what they can over the phone and quick to recommend a service visit if they can’t. Conveniently located. Still providing good customer service durin More

by Paula
Recommend Dealer
Yes
Employees Worked With
Mica
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

June 17, 2020

Service advisors are extremely polite and helpful. Got my vehicle in and out same day. Thank you. I will return for future services. Outstanding service More

by Jayson
Recommend Dealer
Yes
Employees Worked With
Not sure of her name
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

June 16, 2020

Very disappointing. It was my first time going here and it will be my last. I had to leave my car overnight. Next day I picked it up and as I drove away I started to notice how dirty it was. The inside was More

by RRA426
Recommend Dealer
No
Employees Worked With
Mika
Jun 24, 2020 -

Hawk Chevrolet of Joliet responded

I am very sorry to hear about your experience. That is not how your visit to our dealership is supposed to be handled. I want to apologize for the issues you had and offer a no charge, complete detail of your vehicle. Please call or email me. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet mhayes@hawkauto.com 815-773-2156

June 15, 2020

Very friendly and professional quick service very clean area. Work done on time part that was not in stock ordered and waiting for installation at dealer More

by Joedaddy104
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Hawk Chevrolet Of Joliet and we hope to see you again.

June 15, 2020

Everyone I talked to was very polite and very professional even with wearing our masks. Oil change was quick turn around...Thanks also for the car wash More

by Wlenoxboy
Recommend Dealer
Yes
Employees Worked With
Brittany , Tim Christ
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2020

The guys are great and the service was fast. Although they forgot to refill the gas tank, Justin took care of it. I object to MINIMUM number of words. More

by BHOLDIMAN
Recommend Dealer
Yes
Employees Worked With
Justin Weck
Jun 19, 2020 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Justin here at Hawk Chevrolet Of Joliet! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2020

The service writer crew was very helpful. They were friendly and concerned about the problem I had with my vehicle. I also want to complement the service technician as he continued to work on the probl More

by Bob
Recommend Dealer
Yes
Employees Worked With
Jim Muisenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mica, service technician Billy P. , Mike Hayes, Tim Christ
Jun 16, 2020 -

Hawk Chevrolet of Joliet responded

Hi, thanks for your kind comments about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!

June 14, 2020

Took my truck in for a recall for a brake issue. When I got it back the brake caliper guard was bent and rubbing making noise. Had to pay another shop to look at it and bend it back More

by JBOGART812003
Recommend Dealer
No
Employees Worked With
I didn’t work with anyone of these people
Jul 08, 2020 -

Hawk Chevrolet of Joliet responded

I am sorry to hear about what happened on your visit. After investigating your recall, which was a software update to the brake system, it would appear while rotating your tires the tech must have inadvertently bent the caliper shield. I do apologize for what happened to you and your truck. Our goal is excellent service on every visit and we did not provide that to you. please contact me by phone or email so I can compensate you for having it fixed elsewhere. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet mhayes@hawkauto.com 815-773-2156

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