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Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,874 Reviews of Hawk Chevrolet of Joliet - Service Center
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December 10, 2019
Took too long I came in for an oil change that they said would take an hour. It took 2.5 hours. I also asked if they could give me an estimate on new wiper blades. I came in for an oil change that they said would take an hour. It took 2.5 hours. I also asked if they could give me an estimate on new wiper blades. They never did until I asked about it as I was leaving. More
by montec
Verified CustomerEmployees Worked With
I don’t remember
December 10, 2019
Oil change Allie was up front about how long it would take (just over an hour). She did a great job checking me in, taking payment at end, and having the car rea Allie was up front about how long it would take (just over an hour). She did a great job checking me in, taking payment at end, and having the car ready to go at the end. It was also nice to have the car washed. More
by pababic
Employees Worked With
Allison
December 10, 2019
Bad day Something that should have taken less than an hour took 3 freaking hours! I also think I was charged way too much! I won’t be coming back any time s Something that should have taken less than an hour took 3 freaking hours! I also think I was charged way too much! I won’t be coming back any time soon. More
by RILEYPAT1111
Employees Worked With
Allison
December 07, 2019
Pleasant Got me in and out within an hour of arriving, even though the appointment I scheduled over the phone wasn’t showing up in the system. Staff was nice a Got me in and out within an hour of arriving, even though the appointment I scheduled over the phone wasn’t showing up in the system. Staff was nice and the waiting area was very comfortable. More
by Harrism40
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
December 06, 2019
Sub par Forgot to reset oil life indicator, again. This has happened before. I just hope that the oil change I paid for was actually done... It may be time to Forgot to reset oil life indicator, again. This has happened before. I just hope that the oil change I paid for was actually done... It may be time to look at a different dealer service center to do my repairs and maintenance. More
by NEDMAC2000
Employees Worked With
Tim Christ
December 06, 2019
Experience This Dealership is outstanding Tim Christ did a super job in writing up the problem and getting my car where it needed to go Ken Swinarski, my This Dealership is outstanding Tim Christ did a super job in writing up the problem and getting my car where it needed to go Ken Swinarski, my mechanic, did a great job in diagnosing and fixing the problem I am completely satisfied with the staff and Dealership! More
by LSHAW2116
Employees Worked With
Ken Swinarski, my service tech was outstanding and very knowledgeable about my car and service required, Tim Christ
December 06, 2019
Angel was very helpful and made the process of trading my car move along with out any hassle. Great experience. Would definitely recommend Hawks. Wonderful customer service car move along with out any hassle. Great experience. Would definitely recommend Hawks. Wonderful customer service More
by Tracey M
Employees Worked With
Sean drain, Mark Catuara, Angel Del Toro
December 05, 2019
1st oil change took a little to long for a oil change and a walk around inspection , but I did notice it got washed.2nd visit since purchased,, 1st visit was for a took a little to long for a oil change and a walk around inspection , but I did notice it got washed.2nd visit since purchased,, 1st visit was for a tow because of bad battery car was bought new 12 31 2018 More
by TOASTY2
Employees Worked With
service writer, Gus
December 04, 2019
Simple job Took forever Appointment at 8:30 for license plate bracket. Set up in advance, bracket should have been ordered in advance. Job should take 15min. 2.5 hours lat Appointment at 8:30 for license plate bracket. Set up in advance, bracket should have been ordered in advance. Job should take 15min. 2.5 hours later finally done. Not great management ordering parts for scheduled jobs. More
by Gocubsjeff
Employees Worked With
Not sure
December 04, 2019
Service review Service center had a great group of people. Friendly knowledgeable and willing to help. Every employee that passed as I waited greeted me and/or asked Service center had a great group of people. Friendly knowledgeable and willing to help. Every employee that passed as I waited greeted me and/or asked me f I needed assistance. More
by MUSIAL1
Employees Worked With
Jasmin Placencia, Chester Patterson
