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Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,874 Reviews of Hawk Chevrolet of Joliet - Service Center
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June 05, 2019
Bad experience for a simple repair Brought my 2018 Traverse in for a small repair. A small plastic piece around fog light broke. Stopped in early in the day to see if they had the part Brought my 2018 Traverse in for a small repair. A small plastic piece around fog light broke. Stopped in early in the day to see if they had the part and how much it would cost. They said part was in warehouse in Rockdale could be in that afternoon so I made a 2:00p.m. Appt. for that day. I was told part was 100.00 and popped in in less than a minute no labor charge. Came back at 2:00 and waited for almost 2.5 hours and was charged $127.00 labor when I was told no charge. Sad when you spend 40 grand on a vechicle and they pull some xxxxxxxx like this. Not happy ar all More
by Tom
Verified CustomerEmployees Worked With
Cannot remember womens name in service dept
May 31, 2019
Hawk Chevrolet has the Eagle Eye Very pleasant service experience. Work was conducted in specified time at a reasonable price. We'll be happy to purchase our next vehicle from Hawk. T Very pleasant service experience. Work was conducted in specified time at a reasonable price. We'll be happy to purchase our next vehicle from Hawk. The buying experience was excellent as well. More
by Mad MAC
Employees Worked With
Angel Del Toro, Vince Miletta, Matt Vega, Bill Bentley, Brian Biddle, Ed Wambaja, Mike Hayes, Justin Weck , Tim Christ, Will Cosenza
May 31, 2019
Very helpful Tim was very friendly and was going to change my locking system on my car . Car locks when key fob is in the car. Almost locked him out!! Tim was very friendly and was going to change my locking system on my car . Car locks when key fob is in the car. Almost locked him out!! More
by DEBD420
Employees Worked With
James Wolff, Tim Christ
May 30, 2019
Complete, courteous, prompt Had an oil change, tire rotation and under the hood check on a busy day without an appointment. I was treated courteously and the work was completed a Had an oil change, tire rotation and under the hood check on a busy day without an appointment. I was treated courteously and the work was completed ahead of predicted schedule. More
by MARYEMADDEN
Employees Worked With
Lady next to Mr Christ kindly checked me out. , Tim Christ
May 29, 2019
Oil change I love coming here and will bring my car here and future car I’m very pleased with the service that Kevin always answer my questions and concerns on m I love coming here and will bring my car here and future car I’m very pleased with the service that Kevin always answer my questions and concerns on my car More
by CRAZYLADY131393
Employees Worked With
Kevin Phillips
May 28, 2019
Body Shop The body did a phenomenal job when I had my truck in for service. Don the body shop manager is respectable, honest, and overall a great guy. Thanks fo The body did a phenomenal job when I had my truck in for service. Don the body shop manager is respectable, honest, and overall a great guy. Thanks for all the quality work! More
by F350
May 22, 2019
Best ever! Both waiting areas were full, I thought it would be a long wait but customers rotated through quickly. Plus the bonus of the car wash was the first in Both waiting areas were full, I thought it would be a long wait but customers rotated through quickly. Plus the bonus of the car wash was the first in 7 years. More
by Rooster
Employees Worked With
Sam and Angus and the guy running around the receiving bay was very nice!
May 21, 2019
Staple in tire I have a bad leak in my tire. Used the key drop on a Sunday night and it was fixed (hole was in a non-repairable area) with a new tire by noon on Mond I have a bad leak in my tire. Used the key drop on a Sunday night and it was fixed (hole was in a non-repairable area) with a new tire by noon on Monday. More
by MyCar
Employees Worked With
It was a girl. Cant remember her name, Justin Weck
May 21, 2019
Satisfied Very happy with the service and employees I worked with to care for my truck . It looked like it was brand new after having it detailed. Very happy with the service and employees I worked with to care for my truck . It looked like it was brand new after having it detailed. More
by SUZK836
Employees Worked With
Don from the body shop, Justin Weck
May 18, 2019
New truck broke down and put on back burner 700 miles and service engine light comes on. Call the dealer and the say bring it right in. I get there and then they tell me come back tomorrow, so I 700 miles and service engine light comes on. Call the dealer and the say bring it right in. I get there and then they tell me come back tomorrow, so I make a 7:00am appointment. I bring the truck in the next day. I do not hear anything from them so I call and call. They tell me they can't find anything wrong but want to run more test. 4 days later I get the truck back, the service statement says the reflashed the computer. This whole ordeal cost me 4 days of lost wages $2000.00 and $700.00 payment buy this truck and service department cost me nothing but money putting me in the hole. You can't get a hold of anyone because they don't have a paging system and don't answer voicemail. I any happy with the sales and parts department, but service has a lot to be desired. More
by DOUGWL500
Employees Worked With
Mike Hayes
