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Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,874 Reviews of Hawk Chevrolet of Joliet - Service Center
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March 19, 2019
Disappointed Came in and stood around before someone finally decided to look up after acting like I was invisible. Came back and when price about service was disc Came in and stood around before someone finally decided to look up after acting like I was invisible. Came back and when price about service was discussed I asked if it was still covered and was told it expired 08/19 I stated that it was March of 19 then was told my 2 free services were already used. Went to cashier and felt as though I had inconvenienced her by having her do her job, my dog is friendlier and she doesn't even like people. I got out in the bay and the sorry attempt to wash my truck was a fail at best. I had to back out of the bay and I waited for the employee to guide out the truck next to mine and when it was clear to back out he went back to the conversation he was having with another employee leaving me to navigate backing out to avoid a parked Hummer and a yellow barricade! 100% sure that's my last experience with Hawk Chevy! More
by LBROOKS229
Verified CustomerEmployees Worked With
Unsure, Mike Hayes, Justin Weck , Tim Christ
March 18, 2019
I went in to set up an appointment for service. I went in to make an appointment. Tracy Walker assisted me immediately and checked my car told me his initial findings and got someone else to inspec I went in to make an appointment. Tracy Walker assisted me immediately and checked my car told me his initial findings and got someone else to inspect the car. They determined that I needed service and would keep my car overnight. I was set up with a loaner and was on my way. Tracy called me the next day when my car was ready. More
by GINNE4
Employees Worked With
Tracy Walker
March 15, 2019
Excellent service Tim at Hawk Chevy and Cadillac took great care of me through setting an appointment, checking me in, and keeping me updated as the day went on. When i Tim at Hawk Chevy and Cadillac took great care of me through setting an appointment, checking me in, and keeping me updated as the day went on. When it came time for me to pick up my car, he went over the repair order thoroughly and made sure I understood it. Tim’s customer service skills were excellent. More
by collin.volpe
Employees Worked With
Tim Christ
March 15, 2019
Tire patched I am pleased with the customer service department at every visit and many employees just walking around with encouragement to assist - most excellent I am pleased with the customer service department at every visit and many employees just walking around with encouragement to assist - most excellent is HAWK Chev Auto. More
by V-JACKSON2
Employees Worked With
Tracy Walker and Mica Collins
March 14, 2019
Great service! Service to my vehicle was completed quickly and efficiently. No problems were encountered. I always have my car serviced at Hawk. The personnel are Service to my vehicle was completed quickly and efficiently. No problems were encountered. I always have my car serviced at Hawk. The personnel are friendly and helpful. More
by JJ
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
March 14, 2019
Repair of drink holder in back seat Everything was repaired very quickly. I had 3 items to be fixed and all were taken care of. Loaner car was fairly new and very clean. The staff wa Everything was repaired very quickly. I had 3 items to be fixed and all were taken care of. Loaner car was fairly new and very clean. The staff was very friendly. More
by TSTROH0
Employees Worked With
Tracey ? In Chevy service dept
March 13, 2019
Excellent service The wait wasn't too long. Excellent service. I would recommend service To my family and friends. The prices were reasonable. Thanks Tim for assisting The wait wasn't too long. Excellent service. I would recommend service To my family and friends. The prices were reasonable. Thanks Tim for assisting me. More
by ANNDRAWSPRETTY
Employees Worked With
Tim Christ
March 13, 2019
Great Service Being a first time Chevy owner, I received excellent service. Everyone was very friendly and helpful in the Service Dept. Tracy Walker provided out Being a first time Chevy owner, I received excellent service. Everyone was very friendly and helpful in the Service Dept. Tracy Walker provided outstanding service. He was very knowledge about my situation and went over and beyond to deliver exceptional customer service. More
by T. Reed
Employees Worked With
Tracy Walker
March 11, 2019
Service Great, timely service. Friendly staff. They kept me informed on the progress. The only thing is the waiting room could have been a bit cleaner. There Great, timely service. Friendly staff. They kept me informed on the progress. The only thing is the waiting room could have been a bit cleaner. There was some trash laying around More
by M.BIERMAN
Employees Worked With
Justin Weck
March 11, 2019
More Repairs! I returned for additional service as my vehicle has had ongoing issues. Although I have had 2 major repairs in the past year on a 2013 vehicle, the f I returned for additional service as my vehicle has had ongoing issues. Although I have had 2 major repairs in the past year on a 2013 vehicle, the folks in the service department been excellent with explaining the issue(s) it is never fun to have car repairs that are not cause by your own doing, but the customer service I received from Allison Dickenson, Sean Drane and the service team made a bad situation bearable. More
by WDAVIS_123
Employees Worked With
Sean Drane, Allison Dickenson
