Hawk Chevrolet of Joliet - Service Center

The service department is top notch at this location. They go above and beyond to make sure you are satisfied, and the service manager always make sure you are taken care of. They go above and beyond to make sure you are satisfied, and the service manager always make sure you are taken care of. More

I was totally impressed by the showroom where I purchased my Mazda, and with my first service at Mazda. Everyone was very professional, kind and helpful! And I love how impeccably clean everything is at your my Mazda, and with my first service at Mazda. Everyone was very professional, kind and helpful! And I love how impeccably clean everything is at your dealership! I have recommended several of my friends More

Quick service and very friendly staff. Would go back again. Did a good job on my car. Would go back again. Did a good job on my car. More

Pretty pleased with the service department. Luis is very helpful and upfront and honest as are the rest of the service staff which is nice because I often still feel like most dealers are still Luis is very helpful and upfront and honest as are the rest of the service staff which is nice because I often still feel like most dealers are still trying to rip you off and or lie to you. I don’t get that vibe here at all. Pricing is a bit expensive at the dealer would be my biggest negative. More

No complaints he was very courteous and helpful. Wait time was as expected. No problems. Wait time was as expected. No problems. More

I know my service advisor was new And he didn’t know how to use the computer a lot. I had a lot of patience. I didn’t mind waiting, but I thought the other ones around the service advisors could’ve helped h to use the computer a lot. I had a lot of patience. I didn’t mind waiting, but I thought the other ones around the service advisors could’ve helped him when he had questions they just seemed like they were ignoring him and he was trying so hard to learnAnd I felt really bad for him that nobody could answer his questions for him not even his manager More

Patient, kind, considerate and professional. Hawk Madza is the best! And I get the best service everything! Hawk Madza is the best! And I get the best service everything! More

Disappointed a bit. Scheduled my appointment for a Wednesday at 1:30 PM. When I dropped the car off, I was told it would be at least until Friday before someone could l Scheduled my appointment for a Wednesday at 1:30 PM. When I dropped the car off, I was told it would be at least until Friday before someone could look at it. Plus, no inquiry whether I needed a loaner car. I didn't get the car back until the following Tuesday, and then, repairs were incomplete. The primary complaint was unresolved, and parts had to be ordered for another issue. I'm still waiting for the backordered parts.... and was inconvenienced (without a car) for almost a calendar week. Why didn't someone ask if I needed a loaner car?? I went to Hawk because they are close to my home, but I'll go back to Arnie Bauer in Matteson- they *always* have a loaner available when I come in for service. And why schedule a service appointment for a certain day if nobody is going to be available to look at the car for several days after? More

Very friendly and prompt service. Oil changes are competitive priced. Will be back fir the next one. Oil changes are competitive priced. Will be back fir the next one. More

Excellent service provided and very fair with the pricing. They helped me figure out the problem and I was able to get it fixed that day. pricing. They helped me figure out the problem and I was able to get it fixed that day. More