Hawk Chevrolet of Joliet - Service Center

Disappointed a bit. Scheduled my appointment for a Wednesday at 1:30 PM. When I dropped the car off, I was told it would be at least until Friday before someone could l Scheduled my appointment for a Wednesday at 1:30 PM. When I dropped the car off, I was told it would be at least until Friday before someone could look at it. Plus, no inquiry whether I needed a loaner car. I didn't get the car back until the following Tuesday, and then, repairs were incomplete. The primary complaint was unresolved, and parts had to be ordered for another issue. I'm still waiting for the backordered parts.... and was inconvenienced (without a car) for almost a calendar week. Why didn't someone ask if I needed a loaner car?? I went to Hawk because they are close to my home, but I'll go back to Arnie Bauer in Matteson- they *always* have a loaner available when I come in for service. And why schedule a service appointment for a certain day if nobody is going to be available to look at the car for several days after? More

Excellent service provided and very fair with the pricing. They helped me figure out the problem and I was able to get it fixed that day. pricing. They helped me figure out the problem and I was able to get it fixed that day. More

Gary at the service desk was very explained on what was going on with my car made sure I understand the out come with my vehicle and that if I have any questions to be more then happy to call going on with my car made sure I understand the out come with my vehicle and that if I have any questions to be more then happy to call More

Good service and did not take forever to have service done. Knowledgeable staff A 1 SERVICE done. Knowledgeable staff A 1 SERVICE More

We are very happy with the work that they had done for us. They were on time, and the work was well done. Car is running like new. us. They were on time, and the work was well done. Car is running like new. More

No issues Luis is welcoming and does a solid job making the customer feeling appreciated. He's an asset to your dealership the customer feeling appreciated. He's an asset to your dealership More

Angus is always helpful customer service is always great World definitely return for car service World definitely return for car service More

The work was performed at Hawk Subaru on Rt. 59, not Hawk Chevrolet. The service advisor was waiting when i pulled up, and the work was completed quicker than estimated. 59, not Hawk Chevrolet. The service advisor was waiting when i pulled up, and the work was completed quicker than estimated. More

The service staff is always very polite they explain everything very clear about what's going on with your vehicle if you need any additional service with your vehicle that's a what I really like everything very clear about what's going on with your vehicle if you need any additional service with your vehicle that's a what I really like More

Perfect interface Daniel D. Was attentive to every detail. Other dealerships need a person like him on staff, we were delighted Was attentive to every detail. Other dealerships need a person like him on staff, we were delighted More