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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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May 09, 2023

The recalls weren’t fixed, in fact the repairs affected something else that was not broken. More

by msmani
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Webb
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to us so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Customer Care Manager Bill Webb (815) 773-2156

May 06, 2023

I called the dealer for an issue with my car. They quickly made available a time to inspect and diagnose. And they quickly found the issue and repaired things More

by Kb989@aol.com
Recommend Dealer
Yes
Employees Worked With
5
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 06, 2023

Not a success. Didnt do what i asked to be done. Mechanics hand prints on glove compartment door. From checking interior filter. More

by caseysheppard99@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angus Chu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to Customer Care Manager, Bill Webb at (815) 773-2156 to discuss this further.

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 05, 2023

They repaired the vehicle in a timely manner kept me informed of what was going on and was right on there estimate great dealer to do business with More

by Rmeyer@woodridgeil.gov
Recommend Dealer
Yes
Employees Worked With
Bill Webb
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 05, 2023

over all very good there performance was very good all was very nice and professional and did a good job More

by Portsmouth_Resident
Recommend Dealer
Yes
Employees Worked With
Jennifer gibbs
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

May 04, 2023

We came in with a rattling in the front end of our Crosstrek, which has 1000,000 plus miles. We're driving to Texas in a few weeks and wanted to make sure there wasn't a serious problem. Had the oil c More

by CONFUTATA
Recommend Dealer
Yes
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 03, 2023

The service personnel were very helpful. I've been going to Hawk for many years and have always been treated well and all my questions answered if I had concerns. More

by HALOLIQUORS
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi! We're so happy we were able to help you out! Thank you again for the great review!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 03, 2023

A recall for new air bag. Another issue was found and it was also taken care of. More

by FLOWERGIRLGABE@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 03, 2023

Donna was an excellent service advisor. I would love to deal with her every time I bring my car in. I wish she had been there the previous times I brought my car in. 🚗 Thanks Donna More

by Carter Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Gonzales
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Carter, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi Carter, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. If you have any further questions, please give us a call. We're always happy to help!

May 02, 2023

It went well and they had the car we wanted. We liked the sales people and the guy who gave us our plates and worked out the financial details More

by ELLYKOA@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Rosa Martinez
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

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