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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews
Call Service Center (815) 214-9907

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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May 02, 2023

Great professional service people! Always feel like they treat us like family. This is our first Mazda and can’t say enough great things. More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Castillo
Report | Print
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi Jean, thank you so much for your positive comments about Hawk Chevrolet of Joliet! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. Please reach out to our Service Director, Bill Webb at 815-773-2156 at y our earliest convenience and we will do our best to resolve this with you.

April 30, 2023

The service department was very professional and took care of all my concerns. I will recommend Hawk to anyone. More

by ALLISON.MCNEELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angus Chu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

April 28, 2023

Angus very nice mechanic stated mirror was working correctly it is not mechanic stated loose gear shift is normal it is not. I will have to return to shop and have them repaired More

by jimhesse
Recommend Dealer
Yes
Employees Worked With
Angus
Report | Print
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to Customer Care Manager, Bill Webb at (815) 773-2156 to discuss this further.

April 28, 2023

Great service. Fix the popcorn machine. Do you have coupons for a oil change next time More

by FAHLMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in sales
Report | Print
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 26, 2023

Friendly helpful professional Jeff was very nice and knowledgeable Snacks available while waiting is a plus. More

by MILA.MATAN79@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Daniel Anderson
Report | Print
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. Please don't hesitate to reach out to us if there's anything more we can do!

April 26, 2023

60,000 routine maintenance Received a loaner because of how long it would take Great service More

by Tina.nall228
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Tina, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 26, 2023

Gave you 5 stars. ....but, I made an appointment for an oil change for my daughter and when she showed up she was told she would have to wait 6 hours or come back anoth More

by LisaGardiner78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hilmes
Report | Print
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.

Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to Customer Care Manager, Bill Webb at (815) 773-2156 at your earliest convenience to discuss how we can turn your experience into a positive one.

April 25, 2023

Facility was clean and comfortable with enough sitting room. Representatives were polite and respectful when interacting with customers More

by close
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hilmes
Report | Print
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 24, 2023

Service rep. was friendly and knowledgeable and got me taken care of in a timely manner. More

by the-buccis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mullin
Report | Print
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 22, 2023

The customer reps do not know what they are talking about lie to you about your vehicle being done in a timely matter throw ypu around in circles and charge way too much More

by Beaulieu1360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gibbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Chu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mullin, David Hilmes
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Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to Customer Care Manager, Bill Webb at (815) 773-2156 to speak to our manager directly.

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We regret to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to our Service Director, Bill Webb at 815-773-2156 when you have a chance. Thank you, and we look forward to hearing from you.

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