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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews
Call Service Center (815) 214-9907

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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February 16, 2023

I bring my vehicle to Hawk Chevy for all my service. From my last visit, part of my driver side rain guard was broken while in the shop for service. I noticed this as after I left the facility. Would li More

by Fisboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hilmes
Report | Print
Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you so much for your positive comments about Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2023

Double charged me for my purchase. Took 3 days to get an adequate response. Seems like the shop Mgr is the only one to get back with answers. More

by Irishkrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our Customer Care Manager, Bill Webb at (815) 773-2156 so we can make your experience a positive one.

Feb 20, 2023 -

Hawk Chevrolet of Joliet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to our Service Director, Bill Webb at 815-773-2156 at your earliest convenience to discuss how we can turn your experience into a positive one.

February 15, 2023

Service people were very friendly, I brought in a coupon to use which they couldn't use and found another one for me. Wish they would have more oil change promotions. More

by jenniferarias1586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you so much for your positive comments about Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

February 15, 2023

Renee was wonderful in communicating all details regarding my services and all staff was very friendly. Looking forward to my next visit! More

by Stephanie B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis, Renee is service dept
Report | Print
Feb 17, 2023 -

Hawk Chevrolet of Joliet responded

Hi Stephanie, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

February 14, 2023

Always straightforward and concise. Close, convenient and usually in and out in under an hour and a half More

by CHRISTYSTARKSROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Sure Service Dept
Report | Print
Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Hawk Chevrolet of Joliet and we hope to see you again.

February 14, 2023

I was at Hawk Subaru not Hawk Chevy. Donna Tran in customer service at your Subaru Dealership did a great job and is an asset to your organization. More

by Tom Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Tran
Report | Print
Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Hi Tom, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Tom, your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

February 14, 2023

I went in for an oil change and to replace the rear wiper. The service advisor informed me that the rear wiper arm needed to be replaced. There was nothing wrong with the wiper arm when I took in. I More

by SERG0369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Izayah Ewings
Report | Print
Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to Customer Care Manager, Bill Webb at (815) 773-2156. We look forward to hearing from you.

Feb 18, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 600-7621 to discuss your concerns, as your satisfaction is of utmost importance to us.

February 10, 2023

Polite and helpful staff, whom explained the entire process and the next steps in the coming months. More

by BRAD2514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Hawk Chevrolet of Joliet responded

We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 14, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 10, 2023

Staff was courteous and professional, place was clean, service was quick, plenty of snacks and drinks More

by SARAHMAZZONE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Feb 14, 2023 -

Hawk Chevrolet of Joliet responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

Feb 14, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 10, 2023

Fantastic service told me exactly what was wrong and worked with me to get it fixed. Will definitely be taking my forester here from now on. More

by Jt8ch86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luies
Report | Print
Feb 14, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Feb 14, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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