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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,874 Reviews
Call Service Center (815) 214-9907

2,874 Reviews of Hawk Chevrolet of Joliet - Service Center

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December 30, 2022

great dealer i’ve been too best service wonderful employees always recommend never disappointed overall amazing More

by MELIPENSAD094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris from service loved him
Report | Print
Jan 02, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 03, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

December 30, 2022

Service done has been good but the people make you feel like you are a bother. Kind of makes me want to drive somewhere else to get my car serviced. More

by Tonnsuzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their name
Report | Print
Jan 02, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 03, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 29, 2022

Check in desk seems tired. No greeting or thank you. Might be the holidays. Or not. More

by TNMGOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 01, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 29, 2022

Everyone was nice sand kept me informed of the process with the work that needed done. More

by DEBMC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Jan 01, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 28, 2022

Receipt said they test drove and came to the conclusion that the torque converter was bad. I came up with the same conclusion driving it for 15 minutes. You charged me $352. Then said it would be $3200 to More

by MATTVOLK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 29, 2022 -

Hawk Chevrolet of Joliet responded

We appreciate you taking the time to leave us this feedback. Please reach out to our Service Director, Bill Webb at 815-773-2156 so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.

Dec 29, 2022 -

Hawk Chevrolet of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to Customer Care Manager, Bill Webb at (815) 773-2156 to speak to our manager directly.

December 26, 2022

I had some problems with my service and they made it right. They replaced a trim piece that had been damaged free of change. More

by SJR
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Dec 27, 2022 -

Hawk Chevrolet of Joliet responded

Hello, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 28, 2022 -

Hawk Chevrolet of Joliet responded

Thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 24, 2022

Amazing customer service. Always trys to take care of my needs to the best of their ability. More

by osaddiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service at hawk Subaru Renee and luis
Report | Print
Dec 25, 2022 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Great team and very helpful with all the topics. Very pleasant car buying experience. Nice location as well. More

by RUPESHKADIRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince and Jennifer
Report | Print
Dec 25, 2022 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Outstanding Service provided by Bill Webb and his Team in the Service Dept. repairs made efficiently and in a timely manner More

by SMALLOY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Webb
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Dec 25, 2022 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Excellent with time management and great service. I love the hospitality great tea in an area that was quiet. Thanks! More

by FANNIE02T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fix cars
Report | Print
Dec 25, 2022 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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