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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,875 Reviews
Call Service Center (815) 214-9907

2,875 Reviews of Hawk Chevrolet of Joliet - Service Center

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November 05, 2022

I have a 2020 Chevy Malibu LT. In the last 4 months I have needed my shifter fixed, A completely brand new Transmission and the 3 weeks after the transmission all new Spark plugs. More

by ddrapak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angus
Report | Print
Nov 10, 2022 -

Hawk Chevrolet of Joliet responded

We're disappointed to hear of the negative experience you had at our location. Here at Hawk Chevrolet of Joliet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our Service Director, Bill Webb at 815-773-2156 to discuss ways we can better serve you in the future.

Nov 10, 2022 -

ddrapak responded

The problem is not the Service department. The issue is that I purchased a car brand new that is now falling apart before my eyes only 2 years later. I have had a new transmission installed, Shifter work and already needed all spark plugs replaced. (I had this done elsewhere at the fraction of the price you were charging) I believe this is unacceptable for a car that is only 2 years old and very well maintained

Nov 11, 2022 -

Hawk Chevrolet of Joliet responded

The problem is not the Service department. The issue is that I purchased a car brand new that is now falling apart before my eyes only 2 years later. I have had a new transmission installed, Shifter work and already needed all spark plugs replaced. (I had this done elsewhere at the fraction of the price you were charging) I believe this is unacceptable for a car that is only 2 years old and very well maintained

November 04, 2022

Good and correct Analysis of my problems. The cost was right did not know that was still under Warranty. More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredi Navarrete
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2022 -

Hawk Chevrolet of Joliet responded

Eric, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2022

Great friendly service. Easy ability to use the app and set up an appointment. Great reliable and trust worthy technicians. More

by Philbilly2378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Hurt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angus
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Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

November 02, 2022

This dealership was great to work with! I’ve had problems making an appointment or even getting a hold of someone at a dealership before, but the people at Hawk were wonderful! They were fr More

by mkregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric (In service)
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Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

November 02, 2022

The dealership is always pleasant, clean and employees are friendly and courteous. My car was done in a timely manner and that’s why I keep coming back. More

by Ragdollmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember, but he was fine
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Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

November 02, 2022

They went the extra mile provided us with a loaner and fixed our vehicle no problems since More

by WHEELS77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill weber
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Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!

November 02, 2022

Everyone is very friendly, courteous and honest. Don McCarthy was easy to work with. Don Sorenson was very attentive. More

by JOGE7270
Recommend Dealer
Yes
Employees Worked With
Manny at Mazda and Don at body shop.
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Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

November 01, 2022

I appreciate the services you were able to do for me and for the extra items that I requested More

by Musiq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Gibbs
Report | Print
Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

October 29, 2022

Quick service, quick communication, car was clean and well cared for. Thank you two words More

by K.SMOLARCZYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff c
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Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

October 29, 2022

The Hawk Service team is always very helpful and they provide great customer service consistently. More

by JEFFMISSY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lois from Service
Report | Print
Nov 07, 2022 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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