Hawk Ford of Carol Stream

My car was damaged on the dealer's site and Hawk od Carol Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so th Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so the court subpoena will be send correctly to him. The part costs $495 and Jaime only accepted to pay half the cost. I told him to compare the damage to the video taken previously by the dealer's porter when he picked up my car from my driveway and he said the damage was not clear on this video and he refused to send me the video and said it would cost me more money to hire a lawyer to sue him and get the video. I told him it's not the money rather than a principal, he replied by saying 'That's what everyone else is saying'. I never treated this way before and never experienced such a poor customer service. When they picked up my car on Monday February 19th at 12 noon. I expected my car to be fixed and back on the same day. They kept my car at their place overnight without any advanced notice. I called at 6:30pm to find out the service department was closed and I could not get an update. I missed work the second day and my son took Uber in order to get to school on the next morning. I called them on the next morning to get an update with no avail, they had no clue where my car is and that they will find out and get back to me. Before my wife picked up the car, the service technician said he will give us 2 free packages for the trouble we went through, but after we discovered that the car was damaged at the dealer's place, they never gave us anything. I believe we were mistreated by the dealer's service director due to an implicit discrimination since he viewed my wife's name from her Insurance card and determined her ethnic group. I am planning to escalate this further and open a claim at the Better Business Bureau and seek a lawyer advice. I also contacted Ford customer relations and opened a new claim. More

Sharon was patient all the way through the sale. We came to a good deal all around for a win-win. I also appreciated the follow up. Thanks We came to a good deal all around for a win-win. I also appreciated the follow up. Thanks More

Everyone was helpful, informative and professional. Very knowledgeable of the car we chose, and explained everything needed to operate car properly. Will definitely recommend Hawk Ford to family and f Very knowledgeable of the car we chose, and explained everything needed to operate car properly. Will definitely recommend Hawk Ford to family and friends. Richard D Russell Judith J Russell More

Sharon was great got me my BMW for a fair price and I had excellent customer service . Thank you Sharon I’ll be back for my third car soon excellent customer service . Thank you Sharon I’ll be back for my third car soon More

I love the new mobile service. I spoke with Chris on the phone and he knew exactly what my vehicle needed and the best way to fix it. I can't say enough GREAT things about the enti I spoke with Chris on the phone and he knew exactly what my vehicle needed and the best way to fix it. I can't say enough GREAT things about the entire service department at Hawk Ford in Carol Stream. recommend them to all my family and friends. More

Sharon was super friendly and worked well with us. She worked hard to make sure the vehicle was the right one for our needs! She worked hard to make sure the vehicle was the right one for our needs! More

Fiori was top notch! Very personable, .a few questions later got the job done. Sending all I know to him! Very personable, .a few questions later got the job done. Sending all I know to him! More

Great sales person. They took very good care of us. Will be coming back to this dealer and requesting Sharon. They took very good care of us. Will be coming back to this dealer and requesting Sharon. More

She was actually the best we have ever had ! Great sales lady and awesome personality! Thank you Sharon and Hawk Ford Great sales lady and awesome personality! Thank you Sharon and Hawk Ford More

Great service with getting the car I wanted! Helped me out a lot! Thank you! Helped me out a lot! Thank you! More