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Hawk Ford of Carol Stream
Carol Stream, IL
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 388 reviews
November 22, 2019
a great experience the sales team is well versed and very helpful. I will be purchasing all of my vehicles from Joe cotton in the future and would recommend them to anyo the sales team is well versed and very helpful. I will be purchasing all of my vehicles from Joe cotton in the future and would recommend them to anyone looking for a new vehicle. More
by jamie
Employees Worked With
Rick Turner
November 19, 2019
Not just a great Ford dealer, a great dealer period. I live in Forest Park but believe it is worth the trip to go to Carol Stream for my service. I live in Forest Park but believe it is worth the trip to go to Carol Stream for my service. More
by Steve
Employees Worked With
Zack in service, Bob and Ken in sales.
November 05, 2019
Excellent sales and service. Professional, very accommodating , polite, and easy to deal with.From the time I walked in no pressure, easy going, and happy to answer questions an t Professional, very accommodating , polite, and easy to deal with.From the time I walked in no pressure, easy going, and happy to answer questions an that is a good thing. More
by PS
Employees Worked With
Tracy Conn, Roman,and Michael Mann, Pam Conn
October 23, 2019
Quality, Loyalty, & Care I came into Ford for the first time looking to buy my first car. After attempts at other dealerships, I was disappointed in the salesmen and felt that I came into Ford for the first time looking to buy my first car. After attempts at other dealerships, I was disappointed in the salesmen and felt that I was not being taken-care of as a loyal customer. I stopped into Joe Cotton and had the best experience. Rich greeted me at the door, showed me the available cars in the price range and condition I was looking for, and gave specific details on the features in each vehicle. He took me out for a test drive and made the experience worthwhile with his expertise on the car's functions and Ford/Joe Cotton as a dealership overall. I was VERY impressed and have been recommending ever since. I am extremely happy with my purchase. Thanks to Rich, I am driving a safe and reliable car that I love! More
by crystalf
Employees Worked With
Rich Bergmann
October 22, 2019
Golden Rule Service Second and third generation dealership. Quality and Service as you want it. Comfortable waiting with amenities. New and used vehicles to select, wi Second and third generation dealership. Quality and Service as you want it. Comfortable waiting with amenities. New and used vehicles to select, with staff who will search for the right vehicle if not found here. More
by Bill with 15
Employees Worked With
Dave Malloy, Pam and Tracy Conn etc!
October 10, 2019
Best sales and service at Joe Cotton Ford. Best Ford dealership to buy a new or used car. Best price and best service. Employees are all great. at Joe Cotton Ford. Best Ford dealership to buy a new or used car. Best price and best service. Employees are all great. More
by R&J
Employees Worked With
Bob Driver, and the service dept.
September 24, 2019
bad deal we bought a 2019 ford f 250 king ranch from them back in oct. 2018 looking to pull a 5th wheel. well it can not be done even tho i could Pull it i wou we bought a 2019 ford f 250 king ranch from them back in oct. 2018 looking to pull a 5th wheel. well it can not be done even tho i could Pull it i would be over weight with the Payload for sure, even tho we did give the dealer the spec on the trailer and ask them to build it for us. what we got was a f 250 with a payload of only 2029 before fuel or anything else added to truck. so after fuel and one person we have a total of 1660 lb left in payload.. cant pull much. well dealer said it is not his fault as he just sell the truck and Ford is the problem. So we got hosed and have a truck that yes it will pull it but no legally. Ford stuck us with this truck. nice truck but no good for what we bought it for. Thanks Joe Cotton a lesson learned More
by Whyme
Employees Worked With
Pam Conn
September 24, 2019
Replace rear brakes Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was pro Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was professional and knowledgeable. More
by bl_cohen
Employees Worked With
Zack
September 18, 2019
A great experience If you shop for a car at Joe Cotton, ask for Jason, a great young man who will work to get you the best possible deal. You wont be disappointed. D If you shop for a car at Joe Cotton, ask for Jason, a great young man who will work to get you the best possible deal. You wont be disappointed. Doc More
by Doc
Employees Worked With
Jason
September 14, 2019
Very pleasant experience I purchased a 2018 Kia Optima Sept. 6th. My salesman Ken was low pressure and made the day one of the best car shopping experiences I've had. Mike, I purchased a 2018 Kia Optima Sept. 6th. My salesman Ken was low pressure and made the day one of the best car shopping experiences I've had. Mike, the finance manager was equally easy to deal with. There wasn't any hard sell for add-ons. I was in and out in about 2 hours with a great car and the feeling we both got a good deal. I highly recommend Joe Cotton and Ken and Mike. More
by Fubarick
Employees Worked With
Ken,Mike
