Hawk Ford of Carol Stream

STAY FAR AWAY FROM HERE Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it off. Took it to another Ford and they diagnosed it correctly and fixed the problem in two hours. I also had Visited their sales in April inquiring about a new Explorer and to this day have not heard back from them. Terrible service and incompetent mechanics. Take your vehicle in at your own risk. More

Fantastic dealership. I highly recommend Joe Cotton Ford. This very accommodating dealership with an absolutely laid back sales staff & a no pressure sales approach made t I highly recommend Joe Cotton Ford. This very accommodating dealership with an absolutely laid back sales staff & a no pressure sales approach made this experience an absolute pleasure when purchasing my new F150 truck. I will be utilizing their service department for all scheduled maintenance in the future & can't wait to start customizing my truck through the parts department. Truly a pleasant car buying experience. Customer Care: Joanna Sales :Rick Financing : Steve Manager: Tracy More

Great Service My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 ca My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 cars from Joe Cotton Ford and one of the reasons they keep coming back to purchase is because of their service on their cars. More

Joe Cotton Ford Service Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. The lounge is clean and comfortable, although the magazines are quite outdated. More

Confidence Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job cor Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job correctly. i am greeted in a pleasant and courteous manor. More

"Quality Service" Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listene Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listened to my concerns and went above and beyond to be sure my issues were addressed. More

GREAT AGAIN THANK YOU for the wonderful experience we have now purchased 5 cars from Ken Choate and this totally professional dealer JOE COTTEN FORD. They conside THANK YOU for the wonderful experience we have now purchased 5 cars from Ken Choate and this totally professional dealer JOE COTTEN FORD. They consider the customer first - I really believe -- they do care about you and want you to be satisfied and leave with the car YOU WANT. if you purchase here once you will be back. AGAIN THANK YOU More

Oil change From the beginning both Roman and Tom gave me a very fair offer on my trade-in and sold me a new truck. I could not be more happy! The service at t From the beginning both Roman and Tom gave me a very fair offer on my trade-in and sold me a new truck. I could not be more happy! The service at this dealership is very friendly, prompt, and efficient! This is my first new vehicle and Tom Cotton Ford has taken very good care of me so far. I will definitely buy future vehicles from this dealership. More

Recalls Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service pe Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service people! More

Car Shopping Was treated very well. Everyone was very friendly and helpful. Roman is a great guy. The car is amazing. The last car I bought was 20 years ago, s Was treated very well. Everyone was very friendly and helpful. Roman is a great guy. The car is amazing. The last car I bought was 20 years ago, so this was an amazing experience. More