Hawk Ford of Carol Stream

Oil change Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a car wash. More

This is the #1 Dealership in Illinois! Always quick and som Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excell Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excellent to work with as well. Thank you for always making me happy when I leave. More

Getting what your looking for. I had a great experience working with the Conn family. Buying a car was Nice Not hectic. Getting the car & financing was Smooth Not pushy. My over all I had a great experience working with the Conn family. Buying a car was Nice Not hectic. Getting the car & financing was Smooth Not pushy. My over all experience was Great. Thanks again to Autumn, Pam & Jason Conn. More

Great! Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons for any repairs. More

Great experience Sales team and Finance manager were great to work with! The whole process was seamless and efficient! I would recommend Joe Cotton Ford to all my fami Sales team and Finance manager were great to work with! The whole process was seamless and efficient! I would recommend Joe Cotton Ford to all my family and friends. More

Excellent One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly app One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly appreciated. More

Dead Battery Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, noth Bought a new battery in 2016 for my Crown Victoria . Just 3 months after the "Free Replacement" ends it dies completely , will not hold a charge, nothing . The paperwork says "free Tow " on dealer installed batteries , wrong ... all they would give me is some jump starting service.... Anyway it was a stormy evening and had to wait over 21/2 hours for a tow to the dealer ,just to find them CLOSED !, no place to leave the car so they could have it in the Morning , Nothing ... Had to have it towed back home at my expense . I had to take the day off to bring it to them after changing batteries with my other Crown Victoria .Brought it in , was not there long , after they tested the battery and found it defective. You think after buying a battery you would get more than 3 years out of it .It cost me $24.00 for a " New" Prorated one , Let's hope I get more than 3 years out of this one . More

Great Service I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get se I went in for an oil change since my focus was well past due for one and it was changed in under an hour! Every time I have taken my car in to get service done, I am always greeted in a super friendly way. I even mentioned that there was break dust on my car's rims and although I didn't ask or expect them to clean it, they did! Ford always goes above and beyond with their customer service. More

Ordered a new 2019 Ford Mustang GT Premium Just wanted to thank everyone @ Joe Cotton ford for all the work they did to get me my new Mustang. Everyone was such a great help and the transaction Just wanted to thank everyone @ Joe Cotton ford for all the work they did to get me my new Mustang. Everyone was such a great help and the transaction was seemless More

Friendly & Attentive I have a bad back and was looking for a car I could easily slip in and out of. The salesman brought the cars to me so I could try them out. Once I f I have a bad back and was looking for a car I could easily slip in and out of. The salesman brought the cars to me so I could try them out. Once I found the right car, the sale itself was quite smooth. I never felt like i was being strong-armed, although a little sales pressure was applied which is to be expected. After all - they do need to sell cars. But I knew what I wanted to pay for the car and stuck to my guns and got it for my price - a fair price for both me and them. This was the second car I bought from Joe Cotton Ford. I bought my very first car from them 40 years ago and was very pleased with the experience back then as well. More