Hawk Ford of Carol Stream

Friendly & Attentive I have a bad back and was looking for a car I could easily slip in and out of. The salesman brought the cars to me so I could try them out. Once I f I have a bad back and was looking for a car I could easily slip in and out of. The salesman brought the cars to me so I could try them out. Once I found the right car, the sale itself was quite smooth. I never felt like i was being strong-armed, although a little sales pressure was applied which is to be expected. After all - they do need to sell cars. But I knew what I wanted to pay for the car and stuck to my guns and got it for my price - a fair price for both me and them. This was the second car I bought from Joe Cotton Ford. I bought my very first car from them 40 years ago and was very pleased with the experience back then as well. More

Fantastc Got a great deal.....process was wonderful from start to finish!!! Highly recommend Joe Cotton Ford!!! Thwre was no pressure.. Looked at cars at 6 Got a great deal.....process was wonderful from start to finish!!! Highly recommend Joe Cotton Ford!!! Thwre was no pressure.. Looked at cars at 6 dealerships....and this experience was far and away the best! More

5 stars Joe cotton ford is the best car dealer I have ever done business with Fair price no haggling very experienced professional team. I would recommen Joe cotton ford is the best car dealer I have ever done business with Fair price no haggling very experienced professional team. I would recommend this dealer to everyone I know More

An experience with a new Auto Dealer A very friendly welcoming dealership. They go out of way to help/support customer. They provide very reliable, factual data. They respond all e-mails, A very friendly welcoming dealership. They go out of way to help/support customer. They provide very reliable, factual data. They respond all e-mails, phone massages quickly and effectively. Especially my sales person Mr. Michael Krawec and his manager Mike Diehl and general manager Tracy Conn did everything possible for me to have a great car buying experience. Even though the Joe Cotton Ford an hour and half away from my home I am planning to get my services there. More

Top notch dealerhip This is a top notch dealership in terms of both service and the sales experience. The owners (the Conns) and their people treat you like family, witho This is a top notch dealership in terms of both service and the sales experience. The owners (the Conns) and their people treat you like family, without high pressure. More

I wouldn't trust Joe Cotton for Warranty work This review is for service under warranty. I took my car to Joe Cotton for warranty work, and had the following experience: 1. They incorrectly to This review is for service under warranty. I took my car to Joe Cotton for warranty work, and had the following experience: 1. They incorrectly told me the work I was asking about wasn't covered under warranty until I produced the warranty myself. 2. Coincidentally, their initial diagnosis for the problem was to fix something that actually wasn't covered by warranty. 3. Finally they did the warranty work required to fix my problem after multiple trips to the shop and calls. The problem I had was straightforward, well known, easily reproducible. In the future I will avoid this place. More

Horrible Horrible experience on last purchase. Takes parts changers 4 or 5 times to finally fix my transmission issue but they decided to damage my truck. Sc Horrible experience on last purchase. Takes parts changers 4 or 5 times to finally fix my transmission issue but they decided to damage my truck. Scratches on every panel of my truck, they took a chunk out of my door handle , nice dent in bed of truck which screwed up pin stripping, screwed up pin stripe on drivers side and best part didn't put trans shield on correctly after they fixed the trans. Regret for even buying a 2nd truck from this dealer. Service is the biggest joke. Couldn't fix a flat tire without computer telling them tire is flat. Go to drop truck off today to hopefully get things fix and yeah a sedan will not work for a guy who buys a truck. Not missing camping trip since someone thought a sedan was a good idea. So once again trashed truck and wasted time. Moral of this if u want to fight every time to have vehicle serviced, want parts fallen off your vehicles and vehicle trashed go see this dealer. To avoid headaches and taken time off work to deal with issues find another dealer. Dave Malloy the so called service manager called today for update. They will not be fixing my truck even though they damaged it and to find another dealer for service. xxxxxxxx service advisor cried that i was mean to him. Man up grab a tissue. More

Don't trust the maintenance warranty or the finance salesguy When we purchased our 2013 Edge the Finance director guaranteed us that we would get a brake job included in our purchase of the maintenance warranty. When we purchased our 2013 Edge the Finance director guaranteed us that we would get a brake job included in our purchase of the maintenance warranty. I took the edge there for every maintenance visit and when my warranty expired at 76K miles they told me they would not replace brakes under warranty bc they weren't worn down enough. I called the finance manager to discuss and all he could say is that I must be a light breaker. The warranty was a huge waste of money and the finance salesman dishonest. We will never buy another vehicle from Joe Cotton. More

All sales, no service If I could write a review with less than one star, I would. DO NOT BUY A CAR FROM THIS DEALERSHIP. After maintaining our car with them the entire time If I could write a review with less than one star, I would. DO NOT BUY A CAR FROM THIS DEALERSHIP. After maintaining our car with them the entire time, the transmission in our 2013 Fusion goes out under the 5 YR but 3,000 miles over the 60,000 mile warranty. Do they help us? No, we have to spend hours on the phone with customer service trying to avoid paying $5,100 for a new transmission! Finally, Ford care offers to pay a small portion of it, but that was only since they were price gauging anyway - local mechanic charges $2,500. They also charged me $125 diagnostic fee to tell me this. Really? You can't diagnose a car that you sold me that is essentially a defective product? (NO ONE has a car that drops a transmission that has been properly cared for/maintained with only 63,000 miles!) Oh -- and the cherry on top? We had it in before the warranty was expired for a fuel system issue. They didn't diagnose and repair it properly, so now they want another $400 to fix that. Save yourself the frustration and shop elsewhere - then, go to the mom and pop mechanic to have things repaired. More